Order Coordinator
hace 1 mes
Celanese Corporation is seeking a highly skilled Order Coordinator to join our team. As a key liaison between Customer Experience, S&OP, Commercial, and BL, you will play a critical role in providing early warning signals and supporting in times of shortages.
Responsibilities:- Manage day-to-day handling of problem open orders versus available inventory at different storage locations and warehouses for a given product portfolio.
- Coordinate gap closing activities to meet target outlook through access inventory consumption, back-order pull in, repositioning of orders, and understanding various packaging types.
- Monitor warehouse/storage locations inventory vs. plant inventory to guide order entry at the right location.
- Develop customer-level distribution plans based on supply availability, demand forecast, customer segmentation/treatment, and business prioritization decisions.
- Negotiate and communicate with impacted CSRs and Schedulers to manage inventory/production while highlighting actions for Customer Service and Demand Teams.
- Define individual customer mitigation plans by assessing available options such as alternative packages, alternative ship points, partial shipments, etc.
- Negotiate possible schedule changes to optimize customer service, minimizing customer impact, scheduling changes, and freight expenses.
- Follow up on availability constraints due to material testing, external processors, imported material processes, etc., and manage communication to Customer Service and other impacted parties as appropriate.
- Participate in Decision/S&OP meeting for 'Z6 review' and optimize order fulfillment.
- Maintain documentation of all agreements, approvals, and requests.
- Act as a key liaison role between Sales, Customer Service, and Supply Chain, prioritizing orders and providing action plans to CSR's during times of severe shortages.
- Bachelor's degree in Supply Chain, business, or technical field required.
- Minimum 3 years of experience as CAR or Supply Chain Planner/Scheduler required.
- Intensive understanding of SAP order entry and order management activities required.
- Knowledge of Business Rules and Policies.
- Proficient in Microsoft Office applications (including Excel, PowerPoint, Word, and SharePoint).
- Experience with EM product portfolio desirable.
- Fluent English, Spanish, Portuguese is an advantage.
- Managing for Productivity: Self-managed professional with technical systems experience, and who must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks.
- Problem Solving: Strong analytical skills are required to engage and resolve detailed issues; must possess the ability to translate needs into a workable implementation plan.
- Teamwork and Collaboration: Ability to network and be a strong team player. Work well in a team setting, embracing others' differences and constructive feedback.
- Embracing Change: Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positively.
- Proactive and solution-oriented: Decision-making capability by relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions.
- Influencing and Communication: Ability to clearly communicate the decision-making points and assumptions to then reach alignment across a diverse set of stakeholders.
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