Digital Banking Transformation Leader

hace 1 semana


Xico, México Hsbc A tiempo completo

We are seeking a highly experienced Digital Banking Transformation Leader to join our team at Hsbc. This is a key role that will lead and define the strategy for our Mobile Banking channel, working closely with senior stakeholders to drive change and deliver exceptional customer experiences.

Job Description:

The Digital Banking Transformation Leader will be responsible for leading teams to develop and deliver best-in-class digital origination journeys across WPB products. This includes managing relationships with IT to construct quality customer experiences at improved cost and time to market.

Key Responsibilities:

  • Lead and define the Mobile Banking strategy along with senior stakeholders
  • Manage teams to develop and deliver best-in-class digital origination journeys
  • Engage with IT to construct quality customer experiences
  • Sort through clear criteria to aid prioritization for drawdown
  • Drive the best NPS for digital channels
  • Align with global and local Value Streams
  • Correctly assess risks and controls

Requirements:

To succeed in this role, you will need:

  • A Bachelor's degree or equivalent
  • Experience in a global organisation, working across cultures
  • Strong desire and capability to learn and adapt
  • Excellent customer-centric mindset
  • Strong grasp of customer journey or process mapping
  • Advanced/Fluent English
  • Experience in roles requiring strong internal and external stakeholder management
  • Ability to manage and mitigate operational risk effectively
  • Strong managerial, communications, organisational, analytical, interpersonal and leadership skills

Salary:

The salary range for this position is estimated to be around $120,000 - $180,000 per annum, depending on experience.

Benefits:

Hsbc offers a comprehensive benefits package, including gender equality initiatives, training programs, and a paid leave package at the forefront in Mexico.

About Us:

At Hsbc, we are committed to building a culture where all employees and customers are valued regardless of their background. We believe in standing firm in what is right, showing integrity with courage, and being trustworthy.



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