Sustainability Director
hace 3 días
We are seeking a highly skilled and experienced Sustainability Director to lead our global sustain operations for Commercial and Consumer applications. As a key member of our team, you will be responsible for executing and contributing to the strategic direction, leadership, and performance of the sustain operations team.
Key Responsibilities- Strategic Leadership: Develop and execute the strategic vision and direction for the application sustain teams, aligning sustain services with the company's overall goals and objectives.
- People Leadership: Lead, mentor, and develop a high-performing team of customer success managers, application sustain managers, and sustain analysts, fostering a collaborative and inclusive team culture.
- Operational Excellence: Ensure the effective operation and performance of all application sustain activities, monitoring key performance indicators (KPIs) and service level agreements (SLAs) to ensure targets are met.
- Relationship Focus: Serve as the primary point of contact for major support issues and escalations, ensuring a high level of customer satisfaction and service excellence.
- Budget and Resource Management: Develop and manage the application support budget, optimizing resource allocation and utilization to meet business needs.
We are looking for a candidate with a strong background in application support and leadership, with a minimum of 5 years of experience in a senior leadership position. The ideal candidate will have a deep understanding of application support methodologies and best practices, as well as experience with IT service management tools and frameworks.
What We OfferPepsiCo offers a wide range of benefits and opportunities for growth and development, including:
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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