Expert Network Solutions Specialist

hace 7 días


Xico, México Cisco Systems, Inc. A tiempo completo

**About the Job**

Cisco Systems, Inc. is seeking a highly skilled Expert Network Solutions Specialist to join our Global Technical Center in the Customer Experience - Support Services organization.

Job Type: Professional
Job Id: 1427573
Estimated Salary: $120,000 per year

About You

We are looking for a talented individual with a strong background in Information Science, Computer Science, or Engineering. As an Expert Network Solutions Specialist, you will be responsible for providing expert-level support to our customers, analyzing complex network issues, and collaborating with cross-functional teams to resolve problems.

Key Responsibilities:

  • Interact with customers remotely to understand their network needs and provide tailored solutions.
  • Analyze network traffic using packet analyzers like Wireshark to identify and troubleshoot complex issues.
  • Administer Linux-based hosts, servers, and devices to ensure optimal performance.
  • Collaborate with engineering and development teams to develop and implement new solutions.
  • Mentor junior engineers and participate in events like Cisco Live to share expertise and stay up-to-date with industry trends.

Requirements:

  • Bachelor's degree in Information Science, Computer Science, or Engineering.
  • Professional experience in related fields, including networking, system administration, and software development.
  • Strong analysis fundamentals and troubleshooting skills.
  • Excellent written and verbal communication skills to present ideas effectively.
  • Ability to take ownership of customer success and drive customer satisfaction.

Desired Skills and Certifications:

  • Programming skills in Python and scripting.
  • Experience with API-based technologies, such as Nexus platforms running NX-OS or ACI.
  • Familiarity with server virtualization using VMWare, MS Hyper-V, AWS, Azure, GCP, or Alibaba Cloud.

About Cisco Systems, Inc.

Cisco Systems, Inc. is a leading provider of networking solutions, committed to helping customers succeed in an increasingly complex digital world. Our team is passionate about delivering innovative solutions that meet the evolving needs of our customers.



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