Art Portfolio Coordinator

hace 3 días


Xico, México Daimler Truck North America A tiempo completo
About the Role

The ART Representative is a key member of our team responsible for the daily allocation of new, unidentified payments within the Daimler Truck Portfolio and Dealer Credit System. The ideal candidate will have excellent communication skills and be able to work effectively with various departments to reconcile and assign funds.

The primary processor for all ART cases created within the Alfa system, the ART Representative will ensure all processes are in accordance with ICS guidelines and review compliance to Limits of Authority guidelines set by the Daimler Truck Global Policy.

Key Responsibilities
  • Timely processing of Terminations within ALFA suspense, including title release process associated with them
  • Communication with internal and external customers to ensure all obligations under the terms of the contract are fulfilled
  • Manual posting effort for payments identified for all teams supporting Small Business customers
  • Reviewing and processing cases generated in Portfolio System: payoff processing, research and allocation, refund, principal reduction, small balance charge-offs, title before payment, payoff title release, flat cancel, termination reversals, reschedules, payment gaps, and return payment within a 48-hour period
  • Validating refunds and contract disbursements identified via Alfa case are in accordance with Compass, Limits of Authority, and ICS guidelines for the Fort Worth Contact Center
Requirements
  • High School degree required; Bachelor's degree preferred
  • Attention to detail, time management, written communication
  • Ability to communicate internally and externally with all levels of employee
  • Customer service Skill
  • MS Office

Daimler Financial Services is committed to diversity and inclusion in the workplace. We value the diversity between our employees and strive to create an environment where everyone feels valued and respected.



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