Technical Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Hashmap A tiempo completo
About the Role

We are seeking a Technical Support Specialist to join our Clinical Service Desk team in Guadalajara, Mexico. This is a remote opportunity that requires strong technical troubleshooting skills and excellent communication abilities.

Job Responsibilities
  • Provide timely and effective support to clinicians via inbound calls
  • Track and document incident tickets and related issues
  • Drive resolution of incidents on a 24/7 desk
  • Read text on computer screens for extended periods
Requirements
  • Minimum 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
  • Minimum 1 year of technical troubleshooting experience
  • High school diploma or equivalent required
Preferred Skills
  • Experience in a call center environment
  • Effective communication and interpersonal skills
  • Proficient typing and English language skills (both verbally and in writing)
  • Strong listening capabilities to fully understand caller's needs / requests
Basic Qualifications
  • Minimum 1 year Healthcare Systems experience
  • Call Center experience
Compensation and Benefits

We offer a competitive salary of approximately $60,000 per year, plus a comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.



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