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Parts Operations Specialist
hace 2 meses
Job Summary
Nissan is seeking a highly skilled Parts Operations Specialist to join our team. As a key member of our organization, you will be responsible for administering the Dealer to Dealer (D2D) system, resolving logistical and systems interface issues, and ensuring accurate processing of physical shipments and electronic data transactions.
Key Responsibilities
- Administer and facilitate D2D program enrollment of new dealers and provide support for new and existing enrolled dealers in the Parts Locator and D2D Referral capabilities.
- Support administration of daily D2D functionality to resolve error conditions in daily operational processes; collect and report dealer inventory information; interface with dealers, transportation carriers, third-party data extraction entities, dealer management system providers, and NNA regional personnel.
- Administer process and shipment anomalies in the D2D Referral program.
- Prepare required D2D volume, performance, and compliance reporting.
- Support Parts Loyalty projects to increase profitability.
- Daily point of contact for online brand protection activities.
Requirements
- General business knowledge of service parts logistics and distribution processes in the automotive OE and dealer environment.
- Strong analytical skills.
- Strong telephone/interpersonal communications and problem-solving skills.
- Demonstrated competency in teamwork and collaborative business environments.
- General small package and common carrier transportation knowledge helpful.
Experience
- Two or more years of problem-solving experience in distribution, dealer process, and systems at a professional level.
- Dealer communications and relationship experience.
- Information systems interaction experience is an asset.