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Azka IT Consulting is a Mexican company that connects IT talent with Latin American and United States companies.
We are seeking an Endpoint Security Specialist to join our team.
Responsibilities:
As an Endpoint Security Specialist, you will be responsible for:
- Managing Endpoint Security Products: Agents, Endpoint Security Platform, Firewall, Threat Prevention, Adaptive Threat Prevention, DLP, MNE, EDR, and SCP.
- Handling Production and Pre-production Environment Issues: resolving issues related to Endpoint Security products.
- Generating Security Compliance Reports: scheduled and manual reports for security products.
Key Activities:
- Endpoint Security Product Installation and Removal: Windows, Mac, Linux, and Server.
- Endpoint Security Product Upgradation: ensuring smooth upgrades.
- Deletion of Systems from ePO: exit employees.
- Troubleshooting Security Product Configuration: resolving configuration issues.
Key Responsibilities:
- Troubleshooting Incident Issues: related to Security products.
- Handling Service Requests: exceptions and access requests on Firewall, Proxy, and DLP.
- Connected to Employees Online: resolving issues and providing solutions.
- Raising Tickets: unknown issues in the support portal.
- Product Engineering Team Calls: involved in product version rollout in pre-prod Environment.
