Travel Experience Specialist
hace 1 semana
Be a Leader in Exceptional Customer Service
At American Express, we're looking for a Travel Counselor to join our prestigious Travel and Lifestyle Services team. As a Travel Counselor, you'll provide international service and domestic booking, particularly at the high and luxury travel segment.
Our customers expect flawless service and a unique experience from their leisure travel. You'll work in a fast-paced call center environment, dealing with American Express Premium card members.
**Key Responsibilities:**
- Giving Card members timely, accurate, and relevant travel information
- Managing Card member expectations
- Delivering service above and beyond expectations
- Understanding Premium Travel related areas such as geography and products
Requirements:
- Advance students/bachelor's degree In Travel and Hospitality
- 2 years of travel working experience (mandatory)
- SABRE or AMADEUS GDS is preferable
- Excellent oral and written communication skills in English
- Availability to work fulltime including Saturday & Sunday (days OFF will be arrange based on schedule assigned)
We prioritize our colleagues' and their loved ones' holistic well-being through benefits and programs that support their physical, financial, and mental health.
American Express Backs Its People
We believe that the best way to back our customers is to back our people. We provide a culture of learning and collaboration, helping them grow their skills, conquer new challenges, or take time to spend with their family or community.
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