Travel Experience Coordinator
hace 4 semanas
Vacation Assistance Advisor
Department: Vacation Assistance
**Status: Non-Exempt**
**Reports To: Vacation Assistance Supervisor**
**Job Summary**:
This role is responsible for ensuring seamless vacation experiences for our members. As a key member of our team, you will be responsible for monitoring and updating Interval pending requests, providing exceptional customer service, and offering travel-related services.
**Key Responsibilities**:
• Monitor and satisfy all Interval pending requests by confirming members and providing excellent customer service.
• Contact Interval members to offer alternative resorts or experiences and make requests more confirmable.
• Educate Marriott members on special Marriott internal request programs and services to maximize benefits.
• Provide service to return calls received from members.
• Make changes or updates to information on pending requests.
• Offer travel-related services, such as Eplus and insurance, to members.
• Maintain current knowledge of each resort's group quality rating and exception variables to ensure high member satisfaction.
• Meet department goals, including confirmation and renewal.
• Maintain daily staffing goals.
• Meet minimum monitoring scores by following department monitoring guidelines.
**Requirements**:
• Must possess a minimum of three months of Exchange experience.
• Must be detail-oriented and possess excellent organizational skills.
• Must be able to manage time, set priorities, and meet deadlines.
• Must possess initiative and excellent follow-up skills.
• Must have excellent problem-solving skills.
• Must be able to communicate effectively both orally and in writing.
• Must have excellent customer service skills.
• Must possess sales experience.
**Work Environment**:
Employees in this position will sit for extended periods, speaking on the phone and working on a PC. They may also stand at their workstation using an extended cord headset. Data entry is not constant, as information is obtained from members over the phone throughout the conversation, and is inputted by alternating between the keyboard and the mouse. Employees also respond to member questions by switching between screens for the information.
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