Travel Reservations Specialist
hace 1 día
We're seeking a highly skilled Travel Reservations Specialist to join our team at American Express. As a key member of our contact center, you'll be responsible for delivering exceptional customer experiences to our premium card members in the United States.
Key Responsibilities- Delight our premium card members with unforgettable travel experiences
- Understand customer needs through consultation to deliver innovative and extraordinary interactions
- Research, plan, and execute personalized travel experiences, including booking domestic and international flights, car, and/or hotel travel arrangements
- Communicate new and existing product offerings and value propositions relevant to the card member
- Put the card member's experience at the forefront of everything you do, reinforcing the Membership First approach
- High-end customer service or sales roles experience in tourism, travel, hospitality, cruise, and tours
- Demonstrated ability to provide premium customer service in a fast-paced, high-volume environment
- Basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide
- Positive attitude and outlook, with a desire to learn, willingness to try new things, and resiliency through change
- Natural communicator with active listening skills and the ability to adapt conversation to suit the situation and the card member's communication style
- Competitive base salaries and bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible work arrangements and schedules with hybrid and virtual options
- Generous paid parental leave policies
- Free access to global on-site wellness centers and confidential counseling support
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