Travel Reservations Specialist

hace 1 día


Xico, México Amex A tiempo completo
About the Role

We're seeking a highly skilled Travel Reservations Specialist to join our team at American Express. As a key member of our contact center, you'll be responsible for delivering exceptional customer experiences to our premium card members in the United States.

Key Responsibilities
  • Delight our premium card members with unforgettable travel experiences
  • Understand customer needs through consultation to deliver innovative and extraordinary interactions
  • Research, plan, and execute personalized travel experiences, including booking domestic and international flights, car, and/or hotel travel arrangements
  • Communicate new and existing product offerings and value propositions relevant to the card member
  • Put the card member's experience at the forefront of everything you do, reinforcing the Membership First approach
Requirements
  • High-end customer service or sales roles experience in tourism, travel, hospitality, cruise, and tours
  • Demonstrated ability to provide premium customer service in a fast-paced, high-volume environment
  • Basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide
  • Positive attitude and outlook, with a desire to learn, willingness to try new things, and resiliency through change
  • Natural communicator with active listening skills and the ability to adapt conversation to suit the situation and the card member's communication style
What We Offer
  • Competitive base salaries and bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible work arrangements and schedules with hybrid and virtual options
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers and confidential counseling support


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