Complaint Resolution Specialist

hace 1 día


Ciudad de México, Ciudad de México Dräxlmaier Group A tiempo completo

**About Dräxlmaier Group**

We are a leading automotive supplier, committed to delivering high-quality solutions that exceed our customers' expectations.

**Job Opportunity:**

We are seeking an experienced Complaint Resolution Specialist to join our team. As a key member of our quality department, you will play a critical role in ensuring customer satisfaction and driving continuous improvement in our processes.

**Responsibilities:

  • Manage external complaints related to product defects, development, and production processes to eliminate defects.
  • Serve as the link between customers and suppliers, ensuring prompt resolution of issues.
  • Shared responsibility for WI Handling and record of Internal & External complaint related to complaint management process.
  • Administrate and coordinate external complaint from its creation in the QSYS system until its technical closure, contributing to Quality Cost.
  • Conduct root cause analysis to prevent repetitive defects and drive continuous improvement in processes quality.
  • Ensure all information requested by customers is provided on time.
  • Support process standardization as required.
  • Coordinate revisions to quality reports with the team per customer request.
  • Support training activities such as 8D's, quality cost, QSYS, Product Safety.

**Requirements:**

To be successful in this role, you should have:

  • A Bachelor's Degree in Industrial Engineering or similar field.
  • Relevant experience in the automotive industry, including customer standards and requirements.
  • Advanced knowledge of problem-solving methodologies, including 8D's and root cause analysis (Ishikawa).
  • Proficiency in interpreting drawings and advanced Office tools.
  • Fluency in English at business level.

**What We Offer:**

As a Complaint Resolution Specialist at Dräxlmaier Group, you can expect a competitive salary ranging from €55,000 to €75,000 per year, depending on your qualifications and experience. Our comprehensive benefits package includes opportunities for career growth, professional development, and a dynamic work environment.



  • Ciudad de México, Ciudad de México Johnson & Johnson A tiempo completo

    Company OverviewWe are a leading global healthcare company, dedicated to improving the lives of people around the world. Our mission is to unleash the boundless potential of the human spirit through innovative medical solutions.SalaryThe estimated annual salary for this position ranges from $80,000 to $110,000, depending on experience and...


  • Ciudad de México, Ciudad de México Johnson & Johnson Family Of Companies A tiempo completo

    About UsJohnson & Johnson Family of Companies is a global leader in the pharmaceutical, medical devices and consumer packaged goods industries.We are committed to making a difference in the lives of people around the world. Our employees are passionate, innovative and dedicated to delivering exceptional results.Job SummaryThis role will support the Complaint...


  • Ciudad de México, Ciudad de México Ust Global A tiempo completo

    Job OverviewWe are seeking an experienced Technical Support Specialist to join our team in Mexico City. This role will provide support for customer integration issues, ensuring timely resolution and excellent customer service.

  • Digital Release Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Ust Global A tiempo completo

    At UST, we are seeking a skilled Digital Release Manager to join our team.About the Role:The Release Manager will be responsible for driving major incidents to resolution while communicating with stakeholders. This includes working closely with affected teams to analyze incidents and create problem tasks. Additionally, the role involves supporting groups in...


  • Ciudad de México, Ciudad de México Scalepex A tiempo completo

    Job Title:Billing SpecialistCompany OverviewWe are seeking a highly organized and detail-oriented Billing Specialist to join our team at Scalepex. Our mission is to empower exceptional care among all the clients we serve.Job DescriptionAs a Billing Specialist, you will be responsible for facilitating cash flow for our customers by processing, monitoring, and...


  • Ciudad de México, Ciudad de México Aleph Integrated A tiempo completo

    Aleph Integrated Seeks Snowflake AdministratorWe are seeking a skilled Snowflake Data Platform Specialist to join our team at Aleph Integrated.The ideal candidate will have experience in providing resolution to Snowflake access-related requests and raising issues to Snowflake as necessary.Key Responsibilities:Provide resolution to Snowflake access-related...


  • Ciudad de México, Ciudad de México Global Payments A tiempo completo

    Global Payments: Chargeback Specialist I & II RoleAt Global Payments, we empower millions of people to move money between buyers and sellers using our payments solutions. Our worldwide team helps over 3 million companies and more than 600 million cardholders grow with confidence.We are seeking a skilled Chargeback Specialist I & II to research and resolve...


  • Ciudad de México, Ciudad de México Aig A tiempo completo

    Job DescriptionThis role is a critical backfill position within our team. As an Emergency Response Specialist - Bilingual, you will be responsible for providing immediate attention to clients in emergency situations, utilizing your excellent communication skills to ensure seamless interactions in both English and Spanish.American International Group (AIG) is...


  • Ciudad de México, Ciudad de México Ntt Data A tiempo completo

    **Job Title:** CAMSTAR System SpecialistWe are seeking a highly skilled CAMSTAR System Specialist to join our team in Mexico City, Mexico. The ideal candidate will have extensive experience in Siemens Opcenter Camstar MES implementation, configuration, and support.**Key Responsibilities:- Design, develop, and implement CAMSTAR system solutions for various...


  • Ciudad de México, Ciudad de México Celanese International Corporation A tiempo completo

    Celanese International Corporation is a leading global chemicals and materials company.We are seeking an experienced Senior Accounts Receivable Specialist to join our team. The estimated salary for this position is $65,000 - $85,000 per year.Job Description:The Senior Accounts Receivable Specialist will be responsible for ensuring that outstanding...


  • Ciudad de México, Ciudad de México Mpj Recruitment Ltd A tiempo completo

    We are proud to be working with a leading UK business based in Bolton, providing opportunities for experienced professionals to grow their careers. This role offers a competitive annual salary and benefits package.**Key Responsibilities:**We are seeking an individual to handle a portfolio of motor claims from start to finish, investigating and gathering...


  • Ciudad de México, Ciudad de México Global Payments A tiempo completo

    About the RoleWe are seeking a highly skilled Chargeback Specialist III to join our team at Global Payments. In this role, you will be responsible for researching and resolving customer chargebacks in a timely and effective manner.Key ResponsibilitiesResearch and resolve customer chargebacks using established processes and association regulations.Analyze...


  • Ciudad de México, Ciudad de México Kerry A tiempo completo

    About KerryKerry is a world-leading taste and nutrition company that partners with customers to create healthier, tastier, and more sustainable products. We are driven by a vision to be our customers' most valued partner, creating a world of sustainable nutrition.About the RoleThis role is responsible for making decisions, negotiating, and following up on...


  • Ciudad de México, Ciudad de México Citibank A tiempo completo

    About the RoleThis is an exciting opportunity to join Citibank as an Operations Specialist, supporting our day-to-day operations and ensuring seamless customer service delivery. As an Operations Specialist, you will be responsible for providing support services including record/documentation maintenance, storage & retrieval of records, account maintenance,...


  • Ciudad de México, Ciudad de México Emp Lider - Distribución A tiempo completo

    Emp Lider - Distribución seeks a highly skilled Customer Relationship Specialist to manage customer orders and programs effectively.About the Role:This is a full-time, permanent position that requires excellent communication and problem-solving skills.Key Responsibilities:Manage customer discrete and program orders on a daily basis, ensuring 100% on-time...


  • Ciudad de México, Ciudad de México Brp A tiempo completo

    At BRP, we're passionate about building a culture that values diversity and inclusivity. Our mission is to create innovative ways to move on snow, water, asphalt, dirt, and even in the air.We're looking for a skilled Supply Chain Quality Assurance Specialist to lead our team of Supplier Quality Engineers responsible for engines produced in Queretaro. Your...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    Customer Service Delivery SpecialistRia is committed to delivering exceptional service and reliable remittance solutions to its global customer base. We are seeking a highly skilled Customer Service Delivery Specialist to join our team at Ria Headquarters in El Salvador.Key Responsibilities:Deliver excellent customer service through effective communication...


  • Ciudad de México, Ciudad de México Alstom A tiempo completo

    Job OverviewWe are seeking an experienced HR Service Delivery Specialist to join our team in delivering exceptional human resources services. This role involves handling incoming requests from various stakeholders, ensuring timely and accurate resolution of HR-related issues.Key ResponsibilitiesHR Request Handling: Manage and resolve HR service requests from...


  • Ciudad de México, Ciudad de México Hashmap A tiempo completo

    Job SummaryWe are seeking a Senior Systems Integration Specialist to join our team in Mexico.About the RoleThis position is responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems.The ideal candidate will have experience with...


  • Ciudad de México, Ciudad de México Adenza A tiempo completo

    We are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Adenza. As a key member of our Cloud Production Operations team, you will play a vital role in ensuring the smooth operation of our cloud-based services.The ideal candidate will have a deep understanding of public cloud architecture and experience working with managed...