Complaint Resolution Specialist
hace 1 día
**About Dräxlmaier Group**
We are a leading automotive supplier, committed to delivering high-quality solutions that exceed our customers' expectations.
**Job Opportunity:**
We are seeking an experienced Complaint Resolution Specialist to join our team. As a key member of our quality department, you will play a critical role in ensuring customer satisfaction and driving continuous improvement in our processes.
**Responsibilities:
- Manage external complaints related to product defects, development, and production processes to eliminate defects.
- Serve as the link between customers and suppliers, ensuring prompt resolution of issues.
- Shared responsibility for WI Handling and record of Internal & External complaint related to complaint management process.
- Administrate and coordinate external complaint from its creation in the QSYS system until its technical closure, contributing to Quality Cost.
- Conduct root cause analysis to prevent repetitive defects and drive continuous improvement in processes quality.
- Ensure all information requested by customers is provided on time.
- Support process standardization as required.
- Coordinate revisions to quality reports with the team per customer request.
- Support training activities such as 8D's, quality cost, QSYS, Product Safety.
**Requirements:**
To be successful in this role, you should have:
- A Bachelor's Degree in Industrial Engineering or similar field.
- Relevant experience in the automotive industry, including customer standards and requirements.
- Advanced knowledge of problem-solving methodologies, including 8D's and root cause analysis (Ishikawa).
- Proficiency in interpreting drawings and advanced Office tools.
- Fluency in English at business level.
**What We Offer:**
As a Complaint Resolution Specialist at Dräxlmaier Group, you can expect a competitive salary ranging from €55,000 to €75,000 per year, depending on your qualifications and experience. Our comprehensive benefits package includes opportunities for career growth, professional development, and a dynamic work environment.
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