Regional Services Director for LMS North American Operations
hace 1 mes
What We're Looking For
This role reports into the head of LMS and focuses on a customer book of work exceeding $10 million in revenue through the North American Region. The position is responsible for project delivery and live customer maintenance and support.
Key Responsibilities
- Delivery Governance: Lead the onboarding phase for all North American customers.
- Key Escalation Point: Serve as the primary point of contact for LMS customers in the North America Region.
- Matrix Leadership: Collaborate with Mexico Operations teams to prioritize work and ensure successful delivery of projects.
- Resource Management: Oversee onshore consultancy and project management resources for the LMS team in North America.
- Process Definition: Develop and design end-state processes for project delivery and services.
Required Experience
- C-Suite Engagement and Management (5+ Years)
- Extensive Delivery Experience within the Financial Services Domain (10+ Years)
- Extensive Team Management Experience (10+ Years)
- Understanding of Complex Lending and Trade Financing Products
- Deep experience in process definition and management
- Exposure to ITIL framework and delivery of services within this context
- Exposure to AGILE and WATERFALL delivery methodologies from an implementation experience
- Exposure to Audit principles and controls
- Exposure to Project Delivery and Service Delivery Tools such as JIRA, Service Now and Microsoft Project
This role is an excellent opportunity for an experienced professional to join the Finastra team and make a significant impact in the North American Region.
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