PC&L Contact Specialist

hace 2 meses


Monterrey, Nuevo León, México Faurecia A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Faurecia. As a PC&L Contact Specialist, you will be responsible for receiving and analyzing customer requirements to integrate the demand into the production plan. Your primary goal will be to ensure customer satisfaction by providing accurate and timely information to the shipping area, meeting customer needs, and following up on deliveries and shipment of commercial documents.

Key Responsibilities

  • Meet, analyze, understand, and anticipate customer requirements.
  • Guarantee customer satisfaction by supervising daily activities in the shipping area, anticipating customer requirements, and maintaining a good relationship with them.
  • Track deliveries (ASN) and documentation sent to the client.
  • Ensure compliance with client deliveries and contact with the client.
  • Ensure that the finished product is delivered to the customer on time and in quantity.
  • Track shipments, report failures, and ensure that logistics activities meet the group's requirements regarding ESP, IP, Safety, Quality, and FES.
  • Monitor transport and direct delivery to customers.
  • Comply with the provisions of the code of ethics and administration.
  • Define sales strategy and customer satisfaction with the Logistics Manager.
  • Coordinate improvement actions to increase the efficiency of the area's processes.
  • Ensure the correct billing of the material delivered to the client in conjunction with Finance.
  • Monitor transport and direct delivery to customers and FedEx.
  • Analyze the MPM's to propose improvement plans.
  • Ensure compliance with the client's delivery performance indicators and their action plans according to their objectives.
  • Request freight and expedited approval.
  • Ensure compliance with delivery of spare parts.
  • Reconcile sales with customers against their receipts.

Requirements

  • 2 years of customer service experience in the automotive industry.
  • Fluent English.
  • SAP, EDI, Covisint.
  • Customer portals.
  • Quality standards of IATF: 8D's & root cause analysis.

About Us

Faurecia is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry. With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 300,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

Why Join Us

We are committed to achieving CO2 Net Zero as a pioneer of the automotive industry. We believe that diversity is a strength and have adopted gender diversity targets and inclusion action plans. We offer a multicultural environment that values diversity and international collaboration. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world). We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.



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