Salesforce Business Analyst

hace 1 mes

Guadalajara, Jalisco, México The Launch Box A tiempo completo

**About Us:**

The Launch Box is a Salesforce advisory and implementation firm dedicated to empowering businesses to unlock the full potential of their customer relationships through innovative digital experiences. Our mission is to craft a digital journey that enhances customer, user, and IT experiences, leading with advisory services and ingraining best practices and strategic thinking into every implementation.

**Job Summary:**

We are seeking a highly motivated and talented Salesforce Business Analyst to join our team. In this role, you will partner with key stakeholders to gather and manage user stories and facilitate agile development processes.

**Key Responsibilities:**

  • Collaborate with the Scrum Team and Product Owner to groom user stories, track the day-to-day progress of sprint execution, identify and resolve team impediments, and drive the quality of solution output by the team.
  • Support Implementation and Operations Management best practices.
  • Support tasks and portions of the project scope on engagements related to Systems Implementation, Operations & Maintenance, and Helpdesk Operations.
  • Perform analysis and diagnosis of client issues.
  • Demonstrate a foundational understanding of the client environment and overall project scope.
  • Identify and solve problems using analysis, experience, and judgment.
  • Independently perform tasks with some guidance to execute a portion of the project scope.
  • Documentation is necessary, and you should be well aware of contributing to user stories, test scripts, training materials.

**Requirements:**

  • University graduate.
  • +3 years of technology consulting or other relevant industry experience.
  • Experience working with teams to deliver in Agile project environments.
  • Experience working independently with minimal supervision and guidance.
  • Strong problem-solving and troubleshooting skills with experience exercising mature judgment.
  • Must have contributed to at least one major Salesforce project from discovery to go-live.
  • Gather functional requirements, document them in user stories, and ensure correct configuration by the development team.
  • Ability to work closely with client members of the team and SMEs.
  • Declarative customization including the creation of Flow, Approval Processes, Validation Rules, Workflow rules, Reports, and Dashboards.
  • Com Agile Scrum Management.
  • Ability to perform functional testing and create product roadmaps.
  • Salesforce certifications are a plus.
  • Advanced English level.

**Why The Launch Box?**

We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.

We currently offer the following benefits:

  • Access to private medical insurance through Axa.
  • Life insurance policy via Sura Seguros.
  • 30-day Christmas bonus and a monthly technology stipend.
  • Contribution of 8% of the employee's salary to a savings fund.
  • Vacations according to federal law.
  • Flexible time off policy that allows you to manage your schedule and rest and recharge when you need to.
  • Family-friendly benefits, including 16 weeks off for Maternity leave, 8 weeks off for non-birthing parent leave, and employer-paid short-term and long-term disability.
  • Support on individual development through certifications, continued learning, conferences, and more.

We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. The Launch Box is an Equal Opportunity Employer.

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