Customer Service Liaison

hace 2 días


El Salto, México Molex A tiempo completo
About the Role

We are seeking a highly skilled Customer Fulfillment Representative to join our team at Molex. As a key member of our logistics team, you will be responsible for maintaining strong positive relations with customers by managing pre-order and post-order activity.

Key Responsibilities
  • Act as liaison to customers and the manufacturing plant, communicating effectively with planners on order requirements and customer delivery dates.
  • Work with logistics to ensure customs approval for shipping out components with orders, particularly for slow and excess components.
  • Drive customer satisfaction in the plant by working with planners, buyers, and cross-functional teams to meet delivery commitments or customer requirement dates.
  • Arrange daily outbound shipments, analyzing MRP to ensure stocks are shipping to the correct sales order.
  • Generate and publish daily STO/STR reports, capturing non-SPQ orders in the STO backlog based on maintained lot size in SAP per part number.
  • Drive freight cost reduction for outbound by optimizing sea shipment strategies and proactively capturing short lead time orders to be charged to the customer.
  • Drive improvements in site delivery metrics in terms of Customer Required Date (CRD) and Molex Promise Date (MPD), analyzing monthly data and driving the team to address issues related to delivery performance.
Requirements
  • 2 years of customer service experience in a manufacturing industry.
  • 3-5 years of customer service experience in the electronics or semiconductor industry.
  • Bachelor's Degree.
  • Desired: Bachelor's Degree in Management or Engineering.
What We Offer

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. Our experienced people, groundbreaking products, and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.



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