Manufacturing Support Specialist

hace 4 semanas


Monterrey, Nuevo León, México Epicor A tiempo completo

About the Role:

We are seeking a highly skilled Manufacturing Support Specialist to join our team. As a key member of our support team, you will be responsible for handling client calls, offering effective solutions and advice.

Responsibilities:

Engage with clients to perform remote testing, support, and troubleshoot technical issues.
- Maintain and adhere to high Service Quality levels.
- Ensure timely resolution of all issues and keep clients informed of progress.
- Participate in relevant Epicor product training courses aligned with our certification scheme.

Qualifications:

Proficiency in English (both written and spoken).
- Degree in Manufacturing-related fields (e.g., Industrial Engineering, Mechanical Engineering).
- Demonstrated expertise in aligning technology solutions with business needs.
- Familiarity with ERP is highly advantageous.
- Minimum of three years of related experience (preferred but not essential).
- Valued: Customer service experience.

Additional Skills:

Manufacturing/Technical Skills.
- Exposure to a production environment with understanding of manufacturing concepts, terminology, processes, and procedures.
- Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) is preferred.
- Excellent verbal communication skills.
- Service-oriented mindset with the ability to prioritize tasks in a stressful environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work independently with minimal supervision.
- Willingness to learn and explore new technologies.

Why Work with Us:

In this role, you will develop agile skills that can be applied to many different areas of the business. You will have opportunities to grow professionally and advance your career.

Job Requirements:

Tipo de puesto: Tiempo completo
Sueldo: $28,000 - $30,000 al mes
Horario: Turno de 8 horas

Benefits:

Bebidas gratis
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Education and Experience:

Licenciatura terminada (Deseable)
- Experiencia en proceso de manufactura: 1 año (Obligatorio)
- Experiencia en proceso de distribución: 1 año (Obligatorio)

Language and Location:

Advance English (Obligatorio)
- 64650, Monterrey, N. L.: Relocate before starting work (Obligatorio)



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