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Network Operations Center Analyst

hace 2 meses


Ciudad de México, Ciudad de México Alcon MX A tiempo completo
{"title": "Network Operations Center Analyst", "description": "About the Role

We are seeking a highly skilled Network Operations Center Analyst to join our IT Core Connectivity team at Alcon MX. As a key member of our team, you will be responsible for ensuring the alignment of infrastructure-related services with internal standards and guidelines.

Key Responsibilities:

  • Monitor network performance and security, identifying and resolving issues in a timely manner.
  • Process ISP maintenance schedules and coordinate with ISP/Vendors for quick restoration of network.
  • Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks, and Data Center connectivity.
  • Work on Voice/Video issues.
  • Basic knowledge of Cloud Infrastructure and its troubleshooting.
  • Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
  • Conduct regular network audits to ensure compliance with security policies and regulations.
  • Collaborate with other IT teams to integrate network systems with other infrastructure components, such as servers, storage, and applications.
  • Develop and maintain network documentation, including network diagrams, configurations, and procedures.
  • Provide technical support and troubleshooting assistance to end-users and other IT staff.
  • Troubleshoot, diagnose, and resolve hardware, software, and other network issues.
  • Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.

Requirements

  • Bachelor's degree in Computer Science, Telecommunications, or IT.
  • 1-2 years of experience monitoring and troubleshooting network devices including WLAN, LAN switching, Routers, SDWAN devices, Voice/Video, and Cloud Operation.
  • Ability to work rotating shifts.
  • Ability to work at the Mexico City Alcon Network Operations Center.
  • Service Now experience handling tickets.
  • Demonstrated experience working in ITIL environments.
  • Good understanding of network devices, routing protocols, LAN/WAN environments, and transports, network hardware, and distribution facilities.
  • Experience with monitoring ISP processes, maintenance tasks, and basic troubleshooting of network devices.
  • Advanced level of English.

About Us

At Alcon MX, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.

"}