Customer Segment Team Lead

hace 2 semanas


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo

About the Role

We are seeking a highly skilled Customer Segment Team Lead to join our team at Amazon Web Services Mexico S. De R.L. De C.V. As a key member of our Professional Services team, you will be responsible for leading and/or supporting significant customer programs during the solution and pursuit stages, developing a long-term Professional Services strategy, and executing that strategy with those customers.

Key Responsibilities

  • Engage customers and collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers.
  • Think big and assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs.
  • Envision and inspire customers, identify and develop specific opportunities and related business cases, and deal shaping, including estimations and deal pricing.
  • Contract negotiations and closing, enable transformation, develop long-term strategy with customers, identify and develop specific opportunities and supporting business cases, manage issues and risks.
  • Support the commercial relationship, plan and implement a project portfolio, including budget and deliverables responsibilities, and execute contracts as a single point of contact for Customer executives.
  • Educate customers on AWS services and translate those into a clear business value proposition, be an advocate, and work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
  • Oversee the delivery of projects in account, ensuring high-quality delivery.

About the Team

We are a diverse team of experienced professionals who are passionate about delivering exceptional customer experiences. We value work-life harmony, inclusivity, and career growth, and we are committed to creating a culture that empowers our employees to be their best selves.

What We Offer

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A chance to work with a leading cloud provider and make a real impact on the industry.

Requirements

  • A bachelor's degree or equivalent experience in Computer Science, Engineering, Mathematics, or a related field.
  • 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles.
  • 10+ years of experience in technology/software sales, pre-sales, or technical consulting in customer-facing roles.
  • A proven track record of managing and delivering large-scale enterprise IT projects.
  • Experience with software development life cycle (SDLC) and agile/iterative methodologies required, commensurate modern certifications AWS, Agile, Scrum, SAFe, etc.
  • Good experience with Continuous Integration and Continuous Delivery (CI/CD).
  • Demonstrated ability to work creatively and analytically in meeting customer needs.
  • Ability to communicate fluently in English and Spanish, in technical and business settings (verbal and written).

Preferred Qualifications

  • Understanding of infrastructure-as-a-service (IaaS) computing transition challenges.

How to Apply

If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information].



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