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Technical Solutions Specialist

hace 2 meses

Xico, México Td Synnex A tiempo completo
Job Summary

TD SYNNEX is seeking a highly skilled Pre-Sales Engineer to provide technical solutions and configuration design expertise to customers and sales on specified product lines. As a key member of our team, you will use independent judgment and discretion to make solution recommendations, communicate effectively with stakeholders, and support sales and marketing efforts.

Key Responsibilities
  • Provide technical solutions and configuration design expertise to customers and sales on specified product lines.
  • Use independent judgment and discretion to make solution recommendations.
  • Communicate effectively with stakeholders, including customers, sales teams, and vendors.
  • Support sales and marketing efforts to increase vendor and product awareness.
  • Develop and deliver technical presentations and training to sales, support, and customers.
  • Participate in departmental projects and take ownership of leadership roles.
  • Report on key metrics and distribute monthly updates to stakeholders.
  • Log customer calls and place orders in accordance with TD SYNNEX's pricing guidelines.
  • Update TD SYNNEX's systems and tools with accurate technical data.
  • Provide technical and non-technical input to team members, project leaders, and management.
Requirements
  • Minimum of 1 year experience with IT technologies.
  • Minimum of 5 years technical support experience with PCs, high-end servers, local area networks, and associated components.
  • Minimum of 2 years experience in a phone support environment.
  • Preferably, a minimum of 1 year vendor relations experience in a presales vendor support role.
  • Minimum of 1 year experience in formal product presentations and/or technical sales training experience to small and medium audiences.
  • Minimum of one current major certification recognized by the Systems Engineering Department.
Education/Certifications

High School Diploma / G.E.D. required. Strong commitment to continued development of technical skills as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.