Highly Skilled Financial Crime Investigations Triage Lead
hace 1 semana
**Job Summary:**
Hsbc is seeking an experienced and skilled individual to lead our Financial Crime Investigations Triage team. This role is responsible for managing a team of investigators, assessing leads for eligibility and completeness, and initiating cases within FC.
**Key Responsibilities:**
- Manage a team of GCB6/7 Triage Investigators, including performance development mentoring coaching etc.
- Support the LAM/MX Financial Crime Investigations Triage Head to lead a regional team of triage experts who will collate analyze validate and channel all inbound casework continuously assessing case volumes and priorities.
- Undertake a wide range of stakeholder engagement and communication.
- Supports the LAM/MX Financial Crime Investigations Triage Head as the first point of contact for receiving and taking initial and immediate action on all reports of financial crime that require investigation and/or analysis received both internally and externally.
- Using a range of innovative systems undertake first line assessment and actioning of all requests entering the Regional Triage team to determine FC's ability to deliver intelligence on financial crime risks.
- Be responsible for leading a team to undertake Triage investigations to the minimum standards from referral through to completion or hand off to investigations teams.
**Additional Responsibilities:**
- Managing cases requiring special handling such as those involving sensitive information the need for legal privilege or involvement of a staff member or HSBC Confidential.
- Oversight and approval of outputs from GCB6/7 team members;
- Quality control assurance of team output;
- Escalation of relevant cases to senior Triage / FC management.
**Requirements:**
- Excellent inter-personal customer service and communication skills written and verbal;
- Excellent organisation and analytical skills;
- Excellent decision-making influencing skills;
- A motivated self-starter who has the ability to work effectively alone and under pressure;
- The ability to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role;
- Adaptability and flexibility;
- Good PC skills and knowledge of Microsoft software;
- Enthusiasm and a positive 'can do' attitude;
- Existing Fraud Operations / Investigations; I&A; or Branch or Direct experience preferred but not essential;
- Knowledge of bank enquiry systems;
- Capable of picking up and applying new ideas/concepts quickly.
**Salary Range:** $120,000 - $180,000 per annum depending on location and experience.
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