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HR Operations Manager

hace 2 meses

Zapopan, Jalisco, México Solidigmtechnology A tiempo completo
Job Title: HR Operations Manager

Solidigmtechnology is seeking a highly skilled HR Operations Manager to lead our HR Shared Services team in Guadalajara, Mexico. As a key member of our HR team, you will be responsible for overseeing HR operational processes, ensuring compliance with local and global HR policies, and driving continuous improvement initiatives.

Key Responsibilities:
  • Manage daily operations and lead the HR Shared Services team to provide high-quality services to clients, including employees, contractors, and former employees.
  • Oversee the management of employee inquiries and tickets in ServiceNow, ensuring timely and accurate responses while maintaining a comprehensive knowledge base.
  • Ensure administrative and transactional processes meet business needs, delivering results in a user-friendly manner with global standardization and automation.
  • Collaborate with cross-functional teams to streamline HR processes, resolve issues, and improve the knowledge base, identifying opportunities for process improvement and implementing best practices.
  • Participate in the roll-out and operation of a comprehensive Service Management Framework, including the development and management of Service Partnership Agreements with internal customers and partners.
  • Manage workload distribution, prioritize tasks, and conduct team performance evaluations to ensure alignment with organizational goals.
  • Build and maintain strong relationships with key stakeholders and collaborate with Global Process Owners to lead the development and execution of action plans to achieve HR targets.
Qualifications:
  • Required: Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Preferred: Master's degree in Business Administration or Human Resources Management.
  • 7+ years' experience in HR or a Shared Services environment, with at least 2+ years in a Lead/Manager role, leading teams with direct reports, and working with HRIS systems and service desk platforms.
  • Operational understanding of HR Systems, including experience with Workday and ServiceNow.
  • Functional knowledge of HR, including employment, federal, state, and local laws.
  • Strongly preferred experience in building and leading a Shared Services team, including managing HR transactional business services, process improvements, and day-to-day management of operational service delivery in HR.

Language Requirements: English (B2 and above) and Spanish (B2 and above)

Additional Requirements: Flexibility to work across different time zones and with global teams, familiarity with US & Mexican labor laws and regulations is a plus.

Working Conditions: This role is based in our Guadalajara, Mexico office, with potential for hybrid work arrangements. Occasional travel may be required to other regional offices.