Higher Education Admissions and Enrollment Specialist

hace 3 semanas

Mérida, Yucatán, México Boldr A tiempo completo
About This Role

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.

We're seeking a highly organized and effective Sales professional to promote the programmatic success of our organization and its client universities.

Key Responsibilities
  • Develop a thorough understanding of our educational service model to accurately communicate with and identify potential students.
  • Provide educational, professional, and personal support to students throughout their journey, from enrollment to class start and beyond.
  • Guide students through securing funding for our extended program.
  • Meet with students in virtual meetings, exam nights, and weekly check-in calls to ensure their success.
  • Act as the primary point of contact for enrolled students and instructors for administrative and non-instructional matters.
  • Build symbiotic relationships with instructors to provide optimal student engagement and success.
  • Facilitate new student orientation, participate in exam nights, and conduct presentations to promote our program.
  • Administer periodic feedback surveys to ensure students' experiences meet expectations.
  • Ensure students meet performance expectations through daily attendance checks, weekly reviews, and immediate grade reviews.
  • Coordinate with students and instructors to proactively problem-solve and manage emerging challenges.
  • Build relationships with the Admissions team and leadership to cultivate smooth communication for new student acquisition processes.
  • Express and share program details and career opportunities with potential students to build interest and excitement.
  • Assist in building brand awareness and answer questions as needed.
  • Perform outbound calls to maintain consistent communication with enrolled students.
Requirements
  • 4 years of experience working in education or similar fields.
  • 4 years of experience as an account management and/or Admissions Advisor in a higher education environment.
  • Experience in remote customer service and sales related to courses, classes, and services.
  • 1-5 years of managerial or supervisory responsibility in an educational environment.
  • Exceptional phone presence and the ability to build strong relationships telephonically.
  • Demonstrated success in cultivating relationships via phone to educate, evaluate, and motivate students.
  • Ability to multitask and prioritize competing deadlines and projects.
  • Highly motivated and determined to reach target-driven goals.
  • Excellent command of the English language, in both written and verbal communications.
  • Behavioral elements such as adaptability, resilience, resourcefulness, enthusiasm, and meticulousness are highly preferred.
  • Understanding and embracing a metrics-driven operation.
  • Google Suite experience preferred.

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