Student Outreach Coordinator
hace 2 meses
Job Overview
At WorldStrides, we are dedicated to fostering education and personal development, a commitment that has been integral to our mission since our inception in 1967. Our organization has evolved into a prominent provider of experiential learning opportunities for students across various stages of their educational journeys.
The role of the Outreach Support Associate is pivotal in our efforts to connect with students interested in our ISA and TEAN programs, which are essential components of our Higher Education offerings. The primary focus of this position is to assist in managing the sales pipeline, which encompasses a range of activities including data management, initial communication handling, and responding to inquiries for additional information. Our Outreach Support Associates adhere to established best practices set forth by organizations that advocate for international education.
Key Responsibilities
- Evaluate and enter new student inquiries into our lead management system sourced from various online and offline channels.
- Create and maintain student profiles within our databases.
- Process incomplete online applications from various Higher Education divisions on a daily basis.
- Act as the initial point of contact for certain inbound communications, including phone calls and live chats.
- Record all student interactions in our internal Customer Relationship Management software.
- Utilize our communication systems to direct calls to the appropriate members of the Higher Education team.
- Execute administrative tasks as assigned by the team lead or Director of Student Outreach.
- Initiate contact with specific incoming email inquiries and international students.
- Take on additional responsibilities as needed.
Qualifications
Minimum Requirements
- Exceptional written and verbal communication skills in English.
- Experience in customer service roles.
- Strong organizational capabilities.
- Proficient problem-solving and decision-making abilities.
- Basic computer literacy and data entry proficiency.
- Familiarity with Microsoft Office Suite (Word, Outlook, Excel, etc.) and the capacity to learn new software quickly.
- Keen attention to detail and ability to manage multiple tasks effectively.
Preferred Qualifications
- Experience in the Higher Education sector.
- 2-3 years of experience in customer service or marketing roles.
- Relevant experience in international travel, living, or studying.
- Understanding of the college and university system.
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