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Experiential Learning Coordinator

hace 2 meses

Mérida, Yucatán, México WorldStrides A tiempo completo

About the Role

WorldStrides is seeking a highly organized and detail-oriented individual to support our Higher Education team. As an Outreach Support Associate, you will play a critical role in engaging students interested in our ISA and TEAN programs.

Key Responsibilities

  • Review and submit new student inquiries to our lead management system from various online and in-person lead capture sources.
  • Create and update student accounts on our systems.
  • Process IOLAs (Incomplete Online Applications) from different Higher Ed divisions daily.
  • Serve as the first point of contact for some inbound channels.
  • Document all student contact in internal Customer Relationship Management software.
  • Utilize our phone systems to pass calls to the most appropriate contact within the Higher Education team.
  • Carry out administrative tasks assigned by the team lead or Director, Student Outreach.
  • Process and initiate contact with specific incoming email-only inquiries and/or international students.

Requirements

  • Excellent written and verbal English communication skills.
  • Customer service experience.
  • Excellent organization skills.
  • Strong problem-solving and decision-making skills.
  • Strong basic computer skills and data entry/keyboard skills.
  • Working knowledge of Microsoft Office products and the ability to pick up new software quickly.
  • Strong attention to detail and multitasking skills.

Desired Qualifications

  • Some Higher Education Experience.
  • 2-3 years experience in Customer Service and/or Marketing.
  • Relevant experience living, traveling and/or studying in the region.
  • An understanding of the college/university system.