Global Technology Specialist for Cinema Systems
hace 4 semanas
We are seeking an exceptional Global Technology Engineer to join our dynamic Operations team. Located in Mexico City, this role offers a unique opportunity to provide unparalleled service to our cinema customers.
Key Responsibilities:
- SUPPORT OUR CUSTOMERS AND PARTNERS via the Service desk and project a professional image through phone and/or email interactions
- TROUBLESHOOT ISSUES remotely or via the phone for customers, technicians, and partners
- INVESTIGATE LOGGED CASES and take appropriate actions to resolve issues per SLA
- REVIEW AND RESPOND TO CUSTOMER CASES VIA OUR CRM TOOL
- CREATE PARTS ORDERS to send appropriate replacement parts to resolve system issues
- WORK WITH SUPERVISOR AND OTHER TEAM MEMBERS to diagnose complex issues as a team
- ESCALATE ISSUES AS NEEDED to ensure customer issues are handled expeditiously
- MONITOR THE SOUNDNESS OF THE CUSTOMERS CONFIGURATION with the purpose to proactively solve upcoming issues
About You:
We are looking for a motivated and detail-oriented individual who shares our passion for results and cinema. As a fast-paced and dynamic team, we require someone who is comfortable with ambiguity and can keep moving forward in an ever-changing business landscape.
Requirements:
- FLUENT IN ENGLISH, spoken and written knowledge of any other European language is a plus
- CUSTOMER-ORIENTED, putting the needs of the clients first
- TEAM PLAYER, supporting common goals
- AFFABLE COMMUNICATOR, at ease speaking with customers
- HIGH ATTENTION TO DETAIL in everything created or reviewed
- AVALIABILITY TO WORK FLEXIBLE eg. to guarantee coverage on public holidays
Your Experience:
We are interested in candidates with 1-3 years experience in a technical support role and knowledge of Microsoft Office. The following experiences are definitely a plus: electronics troubleshooting, video equipment, network configuration, Salesforce CRM solutions, installing and/or repairing cinema equipment, AV projection equipment, and providing technical support.
Salary Range: $60,000 - $80,000 per annum, based on location and experience.
BENEFITS:
- Night shift position, rotating days (11pm-8am CST)
- Flexibility to work evenings, weekends, and holidays
- English/Spanish fluency required
- Portuguese a plus
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