Cinema Technology Specialist

hace 1 semana


Ciudad de México, Ciudad de México Barco A tiempo completo

About the Role

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This position is a Night Shift AV Support role, working from 11 PM to 8 AM CST in a rotating shift pattern. As a Cinema Technology Specialist, you will be responsible for providing exceptional customer service and technical support to our cinema customers and partners.

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Responsibilities:

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  • Troubleshoot technical issues remotely or via phone for customers, technicians, and partners.">
  • Investigate logged cases and take appropriate actions to resolve issues per SLA.">
  • Create parts orders to send replacement parts to resolve system issues.">
  • Work with supervisor and other team members to diagnose complex issues as a team.">
  • Escalate issues as needed to ensure customer issues are handled expeditiously.">
  • Monitor the soundness of customers' configuration to proactively solve upcoming issues.">
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Requirements:

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  • Familiarity with electronics troubleshooting and video equipment, such as projectors.">
  • Knowledge of network configuration and Salesforce CRM solutions.">
  • Certified Technology Specialists (cinema equipment, A.V. projection, & network) are a plus.">
  • Fluency in English and Spanish, with Portuguese being a plus.">
  • Ability to work flexible hours, including evenings, weekends, and holidays.">
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What We Offer:

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We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences.

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About Us:

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Our company, Barco, is a leading provider of innovative technology solutions for the cinema industry. We pride ourselves on our commitment to excellence and our dedication to delivering outstanding customer service.



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