Cinema Technology Specialist
hace 1 semana
About the Role
">This position is a Night Shift AV Support role, working from 11 PM to 8 AM CST in a rotating shift pattern. As a Cinema Technology Specialist, you will be responsible for providing exceptional customer service and technical support to our cinema customers and partners.
">Responsibilities:
">- ">
- Troubleshoot technical issues remotely or via phone for customers, technicians, and partners.">
- Investigate logged cases and take appropriate actions to resolve issues per SLA.">
- Create parts orders to send replacement parts to resolve system issues.">
- Work with supervisor and other team members to diagnose complex issues as a team.">
- Escalate issues as needed to ensure customer issues are handled expeditiously.">
- Monitor the soundness of customers' configuration to proactively solve upcoming issues.">
Requirements:
">- ">
- Familiarity with electronics troubleshooting and video equipment, such as projectors.">
- Knowledge of network configuration and Salesforce CRM solutions.">
- Certified Technology Specialists (cinema equipment, A.V. projection, & network) are a plus.">
- Fluency in English and Spanish, with Portuguese being a plus.">
- Ability to work flexible hours, including evenings, weekends, and holidays.">
What We Offer:
">We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences.
">About Us:
">Our company, Barco, is a leading provider of innovative technology solutions for the cinema industry. We pride ourselves on our commitment to excellence and our dedication to delivering outstanding customer service.
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