Technical Resource Center Analyst

hace 5 días


Ciudad de México, Ciudad de México Hitachi Vantara Corporation A tiempo completo
About the Role

We are seeking a highly skilled and motivated Technical Resource Center Analyst to join our team at Hitachi Vantara Corporation. As a key member of our customer support team, you will be responsible for providing technical assistance and guidance to our customers and field teams.

Key Responsibilities
  1. Technical Support: Provide timely and effective technical support to customers via phone, email, and online tools.
  2. Issue Resolution: Assist in the resolution of technical issues, including hardware and software configuration problems, product failures, and technical inquiries.
  3. Case Management: Manage customer issues using our case tracking system, escalating complex cases to senior support specialists when necessary.
  4. Knowledge Sharing: Share knowledge and best practices with colleagues through documentation and training sessions.
  5. Team Collaboration: Work collaboratively with cross-functional teams to resolve customer issues and improve support processes.
Requirements
  1. Fluent Communication: Possess excellent written and verbal communication skills in English.
  2. Technical Aptitude: Demonstrate a strong understanding of technical concepts, including enterprise storage solutions, fibre channel solutions, and IP networking concepts.
  3. Problem-Solving: Show a proven ability to analyze complex technical issues and provide effective solutions.
  4. Customer Focus: Demonstrate a customer-centric approach, with a strong focus on providing exceptional support and service.
About Us

Hitachi Vantara is a global leader in the development of innovative data management and analytics solutions. We are committed to delivering exceptional customer experiences and driving business success through our technology and expertise.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and talented individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.



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