Technical Resource Center Analyst
hace 5 días
We are seeking a highly skilled and motivated Technical Resource Center Analyst to join our team at Hitachi Vantara Corporation. As a key member of our customer support team, you will be responsible for providing technical assistance and guidance to our customers and field teams.
Key Responsibilities- Technical Support: Provide timely and effective technical support to customers via phone, email, and online tools.
- Issue Resolution: Assist in the resolution of technical issues, including hardware and software configuration problems, product failures, and technical inquiries.
- Case Management: Manage customer issues using our case tracking system, escalating complex cases to senior support specialists when necessary.
- Knowledge Sharing: Share knowledge and best practices with colleagues through documentation and training sessions.
- Team Collaboration: Work collaboratively with cross-functional teams to resolve customer issues and improve support processes.
- Fluent Communication: Possess excellent written and verbal communication skills in English.
- Technical Aptitude: Demonstrate a strong understanding of technical concepts, including enterprise storage solutions, fibre channel solutions, and IP networking concepts.
- Problem-Solving: Show a proven ability to analyze complex technical issues and provide effective solutions.
- Customer Focus: Demonstrate a customer-centric approach, with a strong focus on providing exceptional support and service.
Hitachi Vantara is a global leader in the development of innovative data management and analytics solutions. We are committed to delivering exceptional customer experiences and driving business success through our technology and expertise.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and talented individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
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Security Operations Center
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Senior Contract Analyst
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Data Center Solutions Expert
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Ciudad de México, Ciudad de México Cisco Systems A tiempo completoAbout the RoleCisco Systems is seeking a highly skilled Technical Consulting Engineer to join our Catalyst Center support team. As a Technical Consulting Engineer, you will be responsible for providing technical support for Software-Defined Access (SDA) environments to Cisco customers, partners, and internal technical support teams.Key...
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Senior Contract Analyst
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Technical Analyst
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Lead Technical Business Solutions Analyst
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Technical Support Manager
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Service Desk Analyst
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Ciudad de México, Ciudad de México Willis Towers Watson A tiempo completoJob SummaryWe are seeking a highly skilled and customer-focused Technical Support Analyst to join our team at Willis Towers Watson. As a Technical Support Analyst, you will be responsible for providing technical and general application function/feature support to internal and external clients, managing and resolving multiple incoming transactions, and...
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