Empleos actuales relacionados con Service Desk Analyst - Ciudad de México, Ciudad de México - Willis Towers Watson
-
Service Desk Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Essity A tiempo completoAbout the RoleThe Service Desk Analyst plays a crucial role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional customer service and support.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globallyUse knowledge of all...
-
Service Desk Analyst
hace 1 mes
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoService Desk AnalystAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll play a critical role in providing exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone,...
-
Service Desk Analyst
hace 1 mes
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoGlobal Service Desk AnalystWe're shaping the future of leisure travel by creating new possibilities for vacationers. As a Global Service Desk Analyst, you'll play a key role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone, email,...
-
Service Desk Analyst
hace 2 meses
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoService Desk AnalystAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll play a critical role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone,...
-
Service Desk Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo{"h1": "Service Desk Analyst", "p": "At Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. Your tasks will include phone, email, self-service, chat...
-
Service Desk Analyst
hace 1 día
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoWe Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. As a Junior Service Desk Analyst, you will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. This role involves managing all interactions through request management, installing software, L1...
-
Global Service Desk Analyst
hace 11 horas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoDelivering Exceptional Customer ExperiencesThe Global Service Desk Analyst will be responsible for providing 24/7/365 L1 support to all internal staff as part of the Global Service Desk Team. Key responsibilities include phone, email, self-service, and chat incident management, as well as managing all interactions through request management, installing...
-
Service Desk Analyst
hace 2 meses
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoJob Summary:We are seeking a highly skilled and motivated Service Desk Analyst to join our Global Support Team at Travel + Leisure Co. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key Responsibilities:Provide 24/7/365 Level 1 support to...
-
Service Desk Operations Specialist
hace 1 semana
Ciudad de México, Ciudad de México Tata Consultancy Services A tiempo completo**Service Desk Analyst Role****Job Summary:**We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring a high level of customer satisfaction.**Key...
-
Business Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoPutting the World on VacationWe're shaping the future of leisure travel by creating new possibilities for vacationers. Our mission is to deliver exceptional experiences for millions of travelers worldwide.As a key member of our Service Desk team, you'll play a critical role in ensuring our customers have a seamless and enjoyable experience. You'll be...
-
Service Desk Operations Specialist
hace 2 meses
Ciudad de México, Ciudad de México Essity A tiempo completoAbout the RoleThe Service Desk Analyst plays a critical role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional service to our stakeholders.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globallyUtilize knowledge of...
-
Junior Service Desk Analyst
hace 2 meses
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoJob Summary:We are seeking a highly skilled and motivated Junior Service Desk Analyst to join our Global Service Desk Team at Wyndham Destinations. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key Responsibilities:Provide Level 1 support...
-
Service Desk Analyst
hace 4 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoUnlock the Power of Exceptional Customer ServiceAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Junior Service Desk Analyst, you'll play a vital role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to...
-
Business Analyst, Service Desk
hace 2 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoTransforming the Future of Leisure TravelAt Wyndham Destinations, we're shaping the future of leisure travel by creating new possibilities for vacationers. Our mission is to deliver exceptional experiences for millions of travelers worldwide.About the RoleWe're seeking a skilled Business Analyst, Service Desk to join our team. As a key member of our...
-
Service Desk Analyst
hace 4 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoWe Put the World on Vacation At Wyndham Destinations, our mission is straightforward:to create memorable vacation experiences. With a focus on vacation ownership, travel memberships, and exchange solutions, we're redefining the landscape of leisure travel by crafting new opportunities for vacationers. Innovation and development keep our work engaging and...
-
Business Analyst
hace 4 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoPut the World on VacationWe're shaping the future of leisure travel by creating new possibilities for vacationers.Our mission is to deliver exceptional experiences for millions of travelers worldwide.As an Analyst, Service Desk, you'll be part of a team that's passionate about innovation and growth.Where Memories Start with YouAt Travel + Leisure Co,...
-
Service Desk Analyst
hace 4 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoWe Put the World on Vacation At Wyndham Destinations, our mission is straightforward:to create memorable vacation experiences. With a focus on vacation ownership, travel memberships, and exchange programs, we're redefining the landscape of leisure travel by opening new avenues for vacationers. Innovation and development keep our work engaging and...
-
Service Desk Operations Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Essity A tiempo completoAbout the RoleThe Service Desk Analyst plays a critical role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional customer experiences and drive business growth.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globally,...
-
Service Desk Operations Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Essity A tiempo completoAbout the RoleThe Service Desk Analyst develops and executes the service desk function for a large geographic area, working closely with the service line operations teams to execute this function. This role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting and...
-
Service Desk Operations Specialist
hace 2 meses
Ciudad de México, Ciudad de México Essity A tiempo completoAbout the RoleThe Service Desk Operations Specialist develops and executes the service desk function for a large geographic area, working closely with service line operations teams to execute this function. This role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting...
Service Desk Analyst
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-focused Technical Support Analyst to join our team at Willis Towers Watson. As a Technical Support Analyst, you will be responsible for providing technical and general application function/feature support to internal and external clients, managing and resolving multiple incoming transactions, and assisting in developing standardized work processes and tools to improve quality and customer experience.
Key Responsibilities
- Provide technical support to clients through various channels, including phone, email, and customer portal inquiries, ensuring timely and effective resolution of technical issues.
- Manage and resolve multiple incoming transactions by understanding client needs and meeting standard service level agreements, ensuring high-quality service delivery.
- Develop and maintain knowledge of various Willis Towers Watson technologies to support clients, staying up-to-date with new technologies and tools.
- Assist in developing standardized work processes and tools to improve quality and customer experience, contributing to the evolution of better solutions and documentation.
- Document solutions for knowledge base and bring new ideas for innovation and automation excellence into the Support team to promote a 5-star customer service.
Requirements
- Minimum of five years of experience in IT performance analysis and end-user support, including prior roles in IT Helpdesk or Application/Software Support equivalent to level 1.5 to 2, within an ITIL-oriented environment.
- Associate or bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation, CompTIA, and Microsoft Azure Certification is an advantage.
- Basic scripting knowledge (e.g. PowerShell, Python, SQL) is preferred.
- Familiarity with ticketing systems such as BMC, ServiceNow, JIRA, or similar ITSM tools is preferred.
- Gold standard client-facing skills with strong client service orientation and interpersonal skills, able to balance technical knowledge with customer service skills.
- Strong written and verbal communication skills, ability to ask the right questions and seek help where appropriate.
- Strong teamwork, communication, and collaboration abilities are essential.
- Excellent organizational and time management skills with structured problem-solving and analytical thinking.
- Committed to quality and continuous improvement mindset, increasing task efficiency and effectiveness with each product or service repetition.
- Willingness to work on a shifting schedule including holidays and weekends is preferred.
- General knowledge of the Insurance Industry is good to have.
- Basic networking skills including diagnostic utilities (e.g. Wireshark, Fiddler) are preferred.
- Experience with Virtual Desktop Infrastructure (e.g. Citrix, RDS, AVD) is preferred.
- Awareness of container-orchestration platforms such as Kubernetes is preferred.
- Ability to support in Spanish/Portuguese language is preferred.
