Executive PBX Supervisor
hace 2 semanas
Estimated Annual Salary: $50,000 - $70,000 based on experience and qualifications.
Job Summary
We are seeking an experienced Executive PBX Supervisor to join our team at The Ritz-Carlton Mexico City. As a key member of our Rooms & Guest Services Operations department, you will be responsible for coordinating and directing the installation, maintenance, and dismantling of telephone, fax, and modem lines.
Key Responsibilities:
- Process guest check-ins, check-outs, room assignments, reservations, and cancellations.
- Block rooms; activate keys. Set up guest accounts; verify/adjust billing; secure payment.
- Operate telephone switchboard station; assist with all calls/requests; relay messages.
- Test communications equipment. Create, review, maintain, print, and compile logs/documentation/reports.
- Assist in obtaining guest/VIP information. Open doors and assist guests/visitors.
- Coordinate calls/E-mails/deliveries to meet guests' needs. Open and close Business Center. Dispatch bell/valet staff.
- Process accounts payable. Review departmental productivity reports, payroll forecasts, and revenue postings.
- Monitor and maintain inventory of equipment/supplies. Notify Loss Prevention/Security of theft/unwelcome persons.
Requirements
To be considered for this role, you should have at least 2 years of related work experience and less than 1 year of supervisory experience. A Bachelor's degree from an accredited university or college is also required.
About Us
The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Benefits
We offer competitive salaries, benefits, and opportunities for growth and development. Our commitment to excellence drives us to provide unparalleled service and quality to our guests, making us a leader in luxury hospitality.
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