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Solutions Expert
hace 2 meses
About the Role:
We are seeking a highly skilled and experienced Solutions Expert to join our team at iQor México. As a Solutions Expert, you will play a critical role in driving business growth and delivering exceptional customer service to our clients in the freight shipping and logistics industry.
Key Responsibilities:
- Travel throughout assigned territory to meet with customers in person, building strong relationships with key decision-makers and influencers.
- Stay up-to-date on new service offerings and improvements, keeping customers informed and ensuring they are aware of the latest developments.
- Assist customers in obtaining rate agreements and submit requests to our pricing coordinators through the T-1 Pricing Information Form.
- Regularly review major accounts to ensure timely service delivery and identify opportunities for growth.
- Complete monthly reports on customer activities to track business levels and identify areas for improvement.
- Provide customers with information on rates and rate changes, ensuring they are well-informed and able to make informed decisions.
- Submit itineraries on a weekly basis to optimize coverage areas and maximize efficiency when visiting customers.
- Maintain positive relationships with drivers in your area, discussing potential leads and opportunities for growth.
- Communicate customer equipment requirements and hours of service to our service center operations team.
- Inform customers of our Speed Service and Expedited capabilities, highlighting the benefits of our services.
- Manage transportation and entertainment expenses through regular expense reports.
- Record daily sales calls and enter them into our computer system.
- Handle customer complaints through established channels, ensuring prompt and effective resolution.
Requirements:
- Bachelor's degree in International Business or equivalent.
- 2+ years of experience in Business-to-Business sales or equivalent.
- Major Medical Expenses Insurance and Life Insurance.
