Customer Service Representative

hace 16 horas


Hermosillo, Sonora, México Leoni Ag A tiempo completo

Job Title: Customer Service Representative

Job Summary:

Leoni Ag is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Review and analyze customer purchase orders to ensure timely and accurate delivery.
  • Negotiate shipping dates and additional costs with clients, ensuring alignment with commercial agreements.
  • Monitor and reconcile late delivery orders, collaborating with internal departments to resolve issues.
  • Manage client returns and ensure proper disposition, resolving any related problems.
  • Analyze sales forecasts and prepare MPS and S&OP reports to inform business decisions.

Requirements:

  • Bachelor's degree in Industrial Engineering, International Trade, or related field.
  • Minimum 2 years of experience in a similar customer service role.
  • Excellent communication and problem-solving skills.
  • Proficiency in ERP, MRP, Inventory Control, Value Chain, and logistics.

About Leoni Ag:

Leoni Ag is a global provider of products, solutions, and services for energy and data management in the automotive and other industries. We operate as a solutions provider with extensive development and systems experience, offering personalized support to our clients worldwide.



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