Customer Service Representative
hace 4 días
Job Title: Customer Service Representative
Job Summary: Leoni Ag is seeking a highly skilled Customer Service Representative to join our team in Hermosillo, Mexico. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring timely and accurate delivery of products, and driving business growth through strategic planning and negotiation.
Key Responsibilities:
- Review and analyze customer purchase orders to ensure accurate and timely delivery
- Negotiate shipping dates and additional costs with clients, ensuring alignment with commercial agreements
- Monitor and reconcile late delivery orders, identifying and resolving causes of delays
- Manage client returns and ensure proper disposition and resolution of issues
- Reconcile purchase orders and freight costs, scheduling shipments according to client instructions
- Analyze sales forecasts and prepare and analyze MPS and S&OP reports
Requirements:
- Bachelor's degree in Industrial Engineering, International Trade, or related field
- 2+ years of experience in a similar customer service or production planning role
- Knowledge of the automotive industry and harness makers is a plus
- English proficiency as a second language (C1)
- Assertive communication skills, proactive, decision-making, and service attitude
About Leoni Ag: Leoni Ag is a global provider of products, solutions, and services for energy and data management in the automotive and other industries. We operate as a solutions provider with extensive development and systems experience, offering personalized support to our customers through an integrated network of research and development, production, distribution, and service.
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