Operations Customer Support Coordinator
hace 4 días
**About the Role:**
We are seeking an experienced Operations Customer Support Coordinator to join our team at Redwood Logistics.
**Job Summary:**
This role involves supporting our Mexico customers through daily operational duties, ensuring timely delivery and resolution of transportation constraints.
**Key Responsibilities:
- Coordinate carrier operations to ensure daily capacity & status updates
- Provide trailer details for traceability and documentation purposes
- Record ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriers
- Provide customer with visibility and send updated status report
- Coordinate with carriers to establish regular updates and tracking reports
- Communicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraints
- Update load status in TMS and ensure accuracy of information (i.e. costs, rates, dates)
- Meet with carriers to explore and review business opportunities to optimize their capacity
- Establish a cadence of revisions and agreements to ensure ongoing improvement
- Communicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delays
- Coordinate with broker for corresponding border crossing docs (DODA, entry)
- Ensure shipment arrival to border/warehouse with complete and correct documentation
- Coordinate delivery appointments with consignee and ensure timely delivery
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