Operations Customer Support Coordinator

hace 4 días


Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

**About the Role:**

We are seeking an experienced Operations Customer Support Coordinator to join our team at Redwood Logistics.

**Job Summary:**

This role involves supporting our Mexico customers through daily operational duties, ensuring timely delivery and resolution of transportation constraints.

**Key Responsibilities:

  • Coordinate carrier operations to ensure daily capacity & status updates
  • Provide trailer details for traceability and documentation purposes
  • Record ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriers
  • Provide customer with visibility and send updated status report
  • Coordinate with carriers to establish regular updates and tracking reports
  • Communicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraints
  • Update load status in TMS and ensure accuracy of information (i.e. costs, rates, dates)
  • Meet with carriers to explore and review business opportunities to optimize their capacity
  • Establish a cadence of revisions and agreements to ensure ongoing improvement
  • Communicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delays
  • Coordinate with broker for corresponding border crossing docs (DODA, entry)
  • Ensure shipment arrival to border/warehouse with complete and correct documentation
  • Coordinate delivery appointments with consignee and ensure timely delivery


  • Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    Customer Support CoordinatorRedwood Logistics is seeking a Customer Support Coordinator to join our team. As a key member of our Customer Support team, you will be responsible for actively resolving customer-facing technology-related issues and inquiries for both Managed and Technology-only accounts within Redwood.Key Responsibilities:Actively resolving...


  • Monterrey, Nuevo León, México Cpkc A tiempo completo

    Job Description:We are seeking a skilled Railroad Operations Coordinator to join our team at Cpkc. This role will play a vital part in ensuring the smooth operation of our railroad systems.Salary and BenefitsThe salary for this position is $65,000 - $85,000 per year, depending on experience. We also offer a comprehensive benefits package, including health...


  • Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    Job OverviewWe are seeking a highly motivated Customer Support Coordinator to join our team at Redwood Logistics. This role will provide exceptional customer service and technical support to our clients, ensuring their satisfaction and loyalty.

  • Operations Coordinator

    hace 4 semanas


    Monterrey, Nuevo León, México Fedex Express Lac A tiempo completo

    Job SummaryAs an Operations Coordinator at FedEx Express Latin America and Caribbean Division, you will provide daily operational and administrative support to Sr Manager or a Manager in ground ops, ramp, and/or gateway locations. Your primary goal will be to ensure the most effective utilization of time and effort.Key ResponsibilitiesPerform a variety of...


  • Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Coordinator to join our team at Redwood Logistics. As a key member of our customer support team, you will be responsible for resolving customer-facing technology-related issues and inquiries in a timely and professional manner.Key ResponsibilitiesActively resolve customer-facing technology-related...


  • Monterrey, Nuevo León, México FedEx A tiempo completo

    Job Summary:As an Operations Coordinator Specialist at FedEx, you will provide daily operational and administrative support to our Sr Manager or Manager in ground ops, ramp, and/or gateway locations. This role involves ensuring the effective utilization of time and effort, performing a variety of administrative, clerical, and key activities to support...


  • Monterrey, Nuevo León, México Uline A tiempo completo

    Warehouse Operations CoordinatorUline is seeking a highly motivated and detail-oriented Warehouse Operations Coordinator to join our team. As a key member of our warehouse operations team, you will be responsible for coordinating and managing the flow of goods and materials within our warehouse.Develop and implement efficient warehouse operations processes...


  • Monterrey, Nuevo León, México FedEx A tiempo completo

    About the RoleAs a Retail Operations Coordinator at FedEx, you will play a crucial role in ensuring the smooth operation of our retail services. This includes receiving, processing, and dispatching high-value freight in accordance with customer requirements while complying with regulatory, company, and ISO standards.

  • Operations Coordinator

    hace 2 semanas


    Monterrey, Nuevo León, México Kansas City Southern A tiempo completo

    At Kansas City Southern, we are seeking a skilled Operations Coordinator to join our team. As an Operations Coordinator, you will play a crucial role in supporting the transportation plan by managing the Auto crew Call system.Key ResponsibilitiesAssist in handling all Auto crew Call exceptionsHelp manage the Auto crew Call system to support the...


  • Monterrey, Nuevo León, México Uber Freight A tiempo completo

    Company OverviewAt Uber Freight, we connect shippers with top carriers to move freight efficiently and effectively.Job SummaryWe are seeking a skilled Logistics Operations Coordinator to join our team. This role will be responsible for coordinating logistics operations, including tracking shipments, updating reports, and scheduling appointments.About the...


  • Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and...

  • Operations Coordinator

    hace 4 semanas


    Monterrey, Nuevo León, México Terex Corporation A tiempo completo

    Job Summary:As a key member of the Terex Corporation team, the Operations Coordinator will be responsible for coordinating and managing various processes to ensure seamless operations within the organization. This role requires strong organizational skills, attention to detail, and effective communication abilities to work collaboratively with...


  • Monterrey, Nuevo León, México Wwex Group A tiempo completo

    Job Summary:The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with WWEX Group as a whole. The role requires direct collaboration with team members to ensure a smooth start-to-finish experience for customers and adherence...


  • Monterrey, Nuevo León, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    At Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we're working to be the most customer-centric company on earth, and we need exceptionally talented individuals to join our team.About This RoleWe are seeking a highly organized and detail-oriented Senior Operations Coordinator to assist the General Manager in day-to-day operations and coordinate with...


  • Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    Job SummaryWe are seeking a highly detail-oriented Financial Operations Coordinator to join our team at Worldwide Express.About the Role:Ensure accurate billing of freight shipments by reviewing and reconciling invoices with carrier records.Provide exceptional customer support by assisting clients with freight-related issues and ensuring they are billed...


  • Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    **About the Role**We are seeking a skilled Logistics Customer Service Coordinator to join our team at Redwood Logistics. This role is responsible for providing exceptional customer service and support to our Mexico-based customers.As a key member of our operations team, you will be responsible for coordinating daily carrier operations, ensuring timely...


  • Monterrey, Nuevo León, México Vision Realty & Management A tiempo completo

    **Vision Realty and Management** is a leading real estate brokerage that offers comprehensive property management services throughout Georgia. We're seeking a skilled **Operations Maintenance Coordinator** to oversee our rental property maintenance and ensure our residents' satisfaction. If you enjoy fast-paced environments and possess excellent...


  • Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    Purpose:The Logistics Tracking Coordinator will work in direct partnership with the Operations and Booking teams to maintain open lines of communication with our customers and carriers ensuring the timely completion of first-class service for all shipments.Key Responsibilities:Proactively contact carriers and customers to ensure pickup and delivery...


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    **Job Summary**:We are seeking a highly skilled Customer Ops Coordinator to support Lenovo customers in various areas, including order management, backlog management, customer contact, and pricing/contracts monitoring.**Key Responsibilities**:- Manage customer orders, including entry processing, changes, returns, and disputes- Analyze reports and provide...


  • Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    **Job Summary**Redwood Logistics is seeking a highly skilled Client Logistics Coordinator to join our team. As a key member of our Managed Services entity, you will be responsible for providing exceptional customer service while overseeing daily operational functions for our clients.About the RoleThis position is ideal for a proactive problem solver with...