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Customer Support Specialist II

hace 2 meses

Nuevo Laredo, Tamaulipas, México Uber Freight A tiempo completo

About the Role

Uber Freight is seeking an experienced professional to manage transportation functions and provide excellent customer service to our clients. As a key member of our team, you will be responsible for ensuring accurate and timely delivery of products in the most efficient and cost-effective manner.

Key Responsibilities:

  • Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
  • Secure capacity for loads and leverage carrier relationships to influence capacity awards during tight markets
  • Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
  • Contact carriers to obtain status of load-tendered and continue monitoring shipments for on-time pick-up, transit, and delivery
  • Update load status in the system and notify shippers and/or receivers of load status and reschedule pick-up/delivery appointments when necessary
  • Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
  • Correspond with customers and carriers regarding detention information and communicate and gain approval for expedite shipments
  • Use JIRA to request new users and password resets and provide specific and detailed comments to ensure the Help Desk receives clear actionable requests
  • Train customer users on the TMS and lead training sessions for Carrier Contacts as necessary on the Carrier Portal
  • Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
  • Coordinate and direct shipments and deliveries to improve customer/carrier equipment utilization
  • Set up new receivers, vendors, and suppliers and resolve financial discrepancies in TMS financials
  • Utilize TMS to actively manage on-time performance and automation objectives

Basic Qualifications:

  • 1-2 years related experience
  • Bachelor's degree
  • Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications:

  • Knowledge of the Freight Industry
  • Reporting and Analytics skills, including the ability to run BI reports and validate information
  • Microsoft Excel skills, including VLookup, Pivot Tables, and advanced formulas

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give carriers and shippers of all sizes greater reliability, flexibility, and transparency to take control of their freight. With over $17 billion in assets under management, we have built one of the most comprehensive logistics networks in the world, comprising over 130,000 digitally enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies.

EEOC

Uber Freight is proud to be an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants with a criminal history, in accordance with applicable laws.