IT Support Specialist
hace 3 días
About the Role
Buckland is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.
Key Responsibilities
- Manage and oversee invoice distribution
- Provide front-line support via ticketing system, phone, or in-person
- Installation, monitoring, maintenance, support, and optimization of Windows systems
- Participate in reviewing systems, testing, and deploying updates
- Follow ITIL/ITSM best practices for incident management, problem management, and continuous service improvement
- Take team and staff needs and improve solutions through planning, design, review, and installation tasks
- Document actions and create and update support documentation
- Actively track, document, and manage Buckland IT resources
- Collaborate with other IT teams, vendors, and stakeholders to ensure seamless integration of support services and incident management processes
- Participate in on-call after-hours and weekend incident support to meet SLAs
Requirements
- Past technical on-call experience
- Experience in warehousing, customs brokerage, importing, exporting, logistics, supply chain systems
- Experience in providing successful coaching and 1-on-1 training of software or services
- Self-motivated with proven problem-solving skills while under deadlines and ability to self-organize tasks, communicate clearly, and problem-solve in a similar role
- Bilingual communication skills (writing and speaking) in English and Spanish is mandatory
- Requirement to be able to travel in CA, US, or MX up to 20% as required
What We Offer
- Proven ability to collaborate, develop, and grow not only technology skills throughout your team and peers but also soft skills such as customer service and professionalism
- ITIL Foundations certification, knowledge of ITSM processes, tools, and best practices
- Virtual server technologies such as VMWare
- Networking fundamentals or proven networking certification
- Cloud Infrastructure, Microsoft SQL Server, Microsoft 365, and Azure experience
- Applied knowledge of PowerShell scripting, Microsoft Exchange online or equivalent cloud-based system
- Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors
- Valid Passport and ability and desire to occasionally travel to Canada, USA
About Buckland
Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation.
Job Types
Full-time, Permanent
Ability to commute/relocate
Nuevo Laredo, Tamps.: Reliably commute or planning to relocate before starting work (required)
Experience
Windows: 4 years (preferred)
Help desk: 3 years (preferred)
Work Location
In person
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