Customer Service Specialist
hace 4 días
As a Customer Care Analyst at Wallenius Wilhelmsen, you will play a crucial role in supporting operational activities through internal WWS and external client systems. Your primary responsibilities will include administering reports, coordinating delivery, and attending meetings to review daily requirements.
Key Responsibilities:
- Monitor and analyze reports from internal and external systems to ensure seamless operations.
- Coordinate with customers and the operations team to resolve any issues or concerns.
- Review and analyze data to identify trends and areas for improvement.
- Support the development and implementation of process improvements.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office and database management systems.
- Experience in warehouse management and operational support.
Work Style:
- Customer-focused and results-driven.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
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