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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line operation, you will be responsible for providing exceptional customer service, resolving issues, and promoting our products and services.
Key Responsibilities- Provide over-the-counter customer service, answering questions and resolving issues in a timely and professional manner.
- Assist customers with tracing packages, checking labels, and ensuring compliance with customs documentation.
- Collaborate with colleagues to optimize branch profitability and resource utilization.
- Recognize new customers and opportunities, offering suitable services and solutions to drive sales and growth.
- Ensure excellent customer experience by developing and providing adequate solutions to different types of customer problems.
- Follow commercial and administrative processes, communicating with relevant areas and safeguarding company values.
- High School degree or equivalent.
- Proficiency in English.
- Two years of experience in customer service, with a focus on sales.
- Knowledge of cash and value management.
- Previous experience in a FedEx SCS Warehouse, with a good understanding of operations and key customer requirements.
- Ability to lift 75 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
- Accuracy and attention to detail.
- Planning and organizing skills.
- Interpersonal and problem-solving skills.
- Ability to determine and coordinate sequences of tasks for self and others.
- Good interpretation skills and experience translating customer-specific instructions into actual requirements.
- Good skills in using technology, including scanners, printers, and intranet.
- Good general office skills, including typing, filing, and computer literacy.
- Clear and articulate speaking voice.
- Clean-cut and neat appearance.