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Customer Service Representative

hace 2 meses


Cuautitlán Izcalli, México Fedex Express Lac A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line operation, you will be responsible for providing exceptional customer service, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide over-the-counter customer service, answering questions and resolving issues in a timely and professional manner.
  • Assist customers with tracing packages, checking labels, and ensuring compliance with customs documentation.
  • Collaborate with colleagues to optimize branch profitability and resource utilization.
  • Recognize new customers and opportunities, offering suitable services and solutions to drive sales and growth.
  • Ensure excellent customer experience by developing and providing adequate solutions to different types of customer problems.
  • Follow commercial and administrative processes, communicating with relevant areas and safeguarding company values.
Requirements
  • High School degree or equivalent.
  • Proficiency in English.
  • Two years of experience in customer service, with a focus on sales.
  • Knowledge of cash and value management.
  • Previous experience in a FedEx SCS Warehouse, with a good understanding of operations and key customer requirements.
Skills
  • Ability to lift 75 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
  • Accuracy and attention to detail.
  • Planning and organizing skills.
  • Interpersonal and problem-solving skills.
  • Ability to determine and coordinate sequences of tasks for self and others.
  • Good interpretation skills and experience translating customer-specific instructions into actual requirements.
  • Good skills in using technology, including scanners, printers, and intranet.
  • Good general office skills, including typing, filing, and computer literacy.
  • Clear and articulate speaking voice.
  • Clean-cut and neat appearance.