Senior IT Technical Lead

hace 2 meses


Xico, México Avantor A tiempo completo
IT Support Lead Specialist Opportunity

We are seeking a dedicated and experienced Senior IT Technical Lead to join our team at Avantor US Business Center S. de R.L. De CV in Ciudad de Mexico.

The Role:

This is a full-time position responsible for planning, acquiring, installing, controlling, managing, and maintaining the organization's local/wide area networks, computer systems, software, peripherals, and telecommunications. The successful candidate will provide first-level IT support, resolve or escalate incidents, and maintain accurate records.

Key Responsibilities:

  • Support the planning, acquisition, installation, control, management, and maintenance of IT infrastructure
  • Provide timely resolution to IT-related issues and incidents
  • Maintain accurate records of incidents and resolutions
  • Collaborate with the Corporate Support Team on Level 3 and Level 4 tasks as necessary
  • Comply with Service Level Agreement (SLA) parameters as established by Corporate
  • Propose, design, develop, implement, and support improvements in business processes using available IT tools

Requirements:

  • Bachelor's Degree in Computer Systems or a related field
  • 5+ years of experience providing IT support
  • Bilingual (Spanish and English) at a C1 level
  • CompTIA A+/Network+ certification desirable

Salary Range: $80,000 - $110,000 per annum, depending on experience

Why Avantor?

At Avantor, we strive to advance life-changing science. Our company is committed to empowering scientists and researchers to make groundbreaking discoveries that improve people's lives. If you are passionate about technology and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.



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