Senior IT Service Management Lead

hace 1 mes


Xico, México Citi A tiempo completo

Citi is a leading financial services company seeking an experienced Senior IT Service Management Lead to join our team. This role is responsible for overseeing the delivery and maintenance of IT services, ensuring optimal performance and compliance with all service level agreements (SLAs).

As a key member of our Technology Infrastructure team, you will lead the strategy for service management to align IT operations with business needs, continuously improving efficiency and quality.

This exciting opportunity offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for professional growth.

We are looking for an individual with 6-10 years of experience in Technology Infrastructure roles, including people management, project management, and technical expertise. The ideal candidate will possess excellent communication skills, analytical abilities, and a passion for driving process improvements.

To succeed in this role, you should be certified in ITIL V3-V4, have experience with Service Now, and demonstrate strong leadership skills, including incident management, negotiation, and prioritization.

Key responsibilities include:

  • Leveraging your technical expertise to drive IT service management strategies
  • Maintaining effective relationships with stakeholders and teams
  • Analyzing and resolving complex IT issues
  • Developing and implementing process improvements

If you're a motivated and results-driven professional with a passion for IT service management, we encourage you to apply for this exciting opportunity.



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