Technical Specialist
hace 1 semana
About Avaya
Avaya is a global leader in digital communications solutions, delivering innovative products and services that enable businesses to succeed in today's fast-paced, technology-driven world. Our mission is to create intelligent communications experiences that drive customer loyalty, team collaboration, and business success.
We're focused on innovation without disruption, removing barriers, and placing our customers' best interests at the forefront of everything we do. Our goal is to empower businesses to thrive in a rapidly changing world, where technology is constantly evolving.
Job Information
Job Code:
Job Family: Services
Job Function: Services Engineering
About the Opportunity
We're seeking a skilled Technical Specialist to join our team, responsible for providing expert technical support and solutions for our customers. As a Technical Specialist, you will be the primary point of contact for customers experiencing technical issues with our Avaya communication systems.
Primary Responsibilities
- Provide remote support and troubleshooting for Avaya communication systems, including IP/SIP systems, converged systems, and Contact Center solutions.
- Diagnose and resolve complex technical issues, including SIP environments and system integrations.
- Collaborate with internal teams and external vendors to resolve technical issues and improve customer satisfaction.
- Perform moves, adds, and changes for customers as needed.
- Develop and maintain technical knowledge of Avaya products and services.
Requirements
- Bachelor's degree in a technical field, such as Telecommunications, Electrical Engineering, or Computer Science.
- Proven experience in technical support and troubleshooting, with a strong understanding of Avaya products and services.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Ability to work effectively in a team environment and collaborate with internal teams and external vendors.
About You
We're looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer service and technical support. If you have a strong background in technical support and troubleshooting, and a passion for working with Avaya products and services, we encourage you to apply for this exciting opportunity.
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