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Operations Supervisor

hace 2 meses

Xico, México Citi A tiempo completo

The Operations Supervisor is a key leadership role at Citi, responsible for overseeing the day-to-day operations of a team of employees. The primary objective of this position is to ensure the seamless delivery of operations support services in alignment with Citi's operations infrastructure and processes.

Key Responsibilities:

• Lead and mentor a team of operations support specialists, providing guidance and direction to ensure the successful execution of daily tasks and responsibilities.

• Conduct regular training sessions, monitor team performance, and provide constructive feedback to improve quality and productivity.

• Analyze operations data to identify areas for improvement and implement process changes to optimize efficiency and effectiveness.

• Collaborate with cross-functional teams to resolve operational issues and implement solutions that meet business needs.

• Identify and address staffing needs to ensure adequate coverage and support for the team.

• Serve as a backup for the manager, as needed, to ensure continuity of operations.

Requirements:

• 0-2 years of relevant experience in operations or a related field.

• Proven leadership and motivational skills, with the ability to inspire and guide a team to achieve goals.

• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

• Excellent problem-solving and decision-making skills, with the ability to analyze complex data and make informed decisions.

• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Education:

• Bachelor's degree or equivalent experience in a related field.

This job description provides a comprehensive overview of the key responsibilities and requirements for the Operations Supervisor role at Citi. If you are a motivated and experienced leader looking to join a dynamic team, please consider applying for this exciting opportunity.