Service Support Specialist
hace 3 horas
About the Role:
The Service Support Specialist will be responsible for providing technical support to customers within the assigned territory. This role requires a strong understanding of service and support processes and practices.
Key Responsibilities:
Preparing detailed reports on customer service
- Coordination of services with clients and contractors
- Providing technical advice from our teams and field competition
- Efficient use of assigned vehicles and tools
- Managing financial resources allocated for trips
- Introducing training necessary for employee development
- Quality control of components
- Generating proposals for continuous improvements in Metso Outotec
About the Team:
This role reports directly to the Spot Service Manager and requires strong relationships with the Service organization, Mining BL Contract Managers, Local Accounting/Finance, Human Resources, Marketing, Safety & Health organization, Customers, Suppliers, and Local and foreign manufacturing plants.
Requirements:
To perform this job successfully, the individual must have a strong understanding of service and support processes and practices. A related engineering background and experience in maintenance processes are preferred. The ability to work safely on stairs, ladders, and scaffolding, occasionally at extreme heights, is also required.
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