Customer Service and Order Coordinator
hace 2 días
**Job Overview:**
We are seeking a highly skilled Customer Service and Order Coordinator to join our team at Metso Outotec in Mexico. This role is responsible for providing exceptional customer service, handling inquiries, quotes, and sales orders with high accuracy and efficiency.
About the Role:
This position requires a strong understanding of customer needs, commercial skills, and excellent communication skills. You will work closely with the Sales Team, Site Account Managers, and Product Support Group to ensure seamless execution of market product sales strategies and action plans.
Main Responsibilities:
- Handles customer inquiries, quotes, and sales orders with attention to detail and timeliness.
- Verifies customer and order information for correctness, ensuring accuracy and consistency.
- Expedites orders when necessary to meet delivery schedules, maintaining 100% delivery on time.
- Maintains and improves spare parts item data in ERP systems, adhering to Metso policy guidelines.
- Pricing of spare parts according to established Metso policies and procedures.
- Receives and fulfills customer orders from stock, ensuring prompt and accurate processing.
- Fills customer orders from stock, maintaining inventory records and optimizing stock levels.
- Utilizes good judgment and maintains a 'can-do' attitude, taking ownership of issues and resolving them efficiently.
- Monitors and assesses performance regularly, identifying areas for improvement and implementing corrective actions as needed.
- Provides warranty support and problem-solving services, ensuring customer satisfaction and confidence.
- Establishes and maintains a positive company image by delivering high-quality service and up-to-date sales support to customers.
Requirements:
- Commercial skills and customer-oriented service experience.
- Strong understanding of customer needs, ability to establish priorities, and maintain a flexible attitude.
- Excellent oral and written communication skills, with the ability to maintain organization in a changing environment.
- Proficiency in Computer Software, including SAP, Microsoft Office, and MS Project (a plus).
- Experience with ERP/PDM systems and ability to work independently while performing required tasks.
- Good interpersonal and customer service skills, leadership, and dedication to professional growth.
Performance Metrics:
- Customer satisfaction ratings.
- Quotation response time (QRT) and on-time delivery of sales order lines percentages.
Estimated Salary: $45,000 - $60,000 per year (dependent on location and experience).
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