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Technical Support Professional

hace 1 semana


Ciudad de México, Ciudad de México Monks Associates Inc A tiempo completo

Monks Associates Inc is a dynamic and innovative company that's always looking for talented individuals to join our team. As a Technical Support Professional, you'll have the opportunity to work with cutting-edge technology and provide exceptional support to our clients.

About the Role:

This position involves providing technical support to our clients via phone, email, and remote desktop connections. The ideal candidate will have excellent communication skills and be able to troubleshoot complex IT issues with ease.

  • Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop connections
  • Troubleshoot complex IT issues and resolve them efficiently
  • Develop and maintain relationships with clients to ensure their needs are met
  • Audit & maintain IT policies, procedures, and documentation for entire organization
  • Audit & maintain inventory/assets management

Requirements:

  • 2+ years of experience in technical support
  • Excellent written and verbal communication skills (English)
  • Strong knowledge of general IT concepts and troubleshooting steps
  • Experience with Windows, macOS, and Linux operating systems
  • Familiarity with helpdesk software and ticketing systems