Customer Service and Technical Support Professional

hace 6 días


Ciudad de México, Ciudad de México Fortinet, Inc. A tiempo completo

We are seeking a skilled Customer Service and Technical Support Professional to join our team at Fortinet, Inc. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients.

Your primary responsibilities will include collecting and analyzing configuration information, customer network data, and packet trace information. You will also be responsible for troubleshooting and resolving complex technical issues related to our products and services.

To succeed in this role, you must have a strong understanding of TCP/IP, routing protocols, L2/L3 switches, and security products such as firewalls, IPSec, IDS/IPS, Anti-Spam, and virus scanning. Experience working in a call center or similar setting is highly desirable.

We are looking for individuals with excellent communication and problem-solving skills, who can work effectively in a fast-paced environment. You should have a solid background in Windows, UNIX, or Linux, and prior experience with security products and network infrastructure is highly preferred.

As a member of our team, you will receive comprehensive training and ongoing support to help you excel in your role. We offer a competitive compensation package, including a salary range that reflects the company's commitment to paying fair market value. Our benefits package includes health insurance, paid time off, and opportunities for professional growth and development.

We believe that diversity and inclusion are essential to our success as an organization. We are proud to be an equal opportunity employer and welcome applications from talented individuals from diverse backgrounds.



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