Mechanical Repair Specialist
hace 4 semanas
About the Role:
We are seeking a skilled Mechanical Repair Specialist to join our team at KONE. As a key member of our service operations, you will be responsible for performing all service operations on site, ensuring customer satisfaction through quality of service and proactive communication.
Key Responsibilities:
- Perform all service operations on site, adhering to service contract requirements, company policies, and KONE processes.
- Manage customer relationships through quality of service and regular communication, ensuring accurate and timely back reporting of work performed.
- Identify and mitigate site risks, taking immediate action when necessary and escalating procedures as required.
- Execute service visits, including planned maintenance, callouts, and service repairs, respecting schedules and quality standards.
- Plan workload effectively, raise sales leads, and submit timely reports and time sheets.
- Manage proximity stock, identify spare needs, and request spares from supervisors.
- Contribute to the ongoing improvement of products, methods, and safety through feedback to the PCM organization and supervisors.
Requirements:
- Engineering or technical career in mechanical, electro-mechanical, or similar.
- At least 3 years of experience in a similar role.
- Previous experience in a similar industry.
- Good knowledge in major repairs.
What We Offer:
KONE offers a dynamic work environment where you can share your passion and energy to make a positive impact on our customers and your career.
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