Service Delivery Coordinator
hace 3 semanas
Job Overview
Sims Metal, a global leader in circular cloud solutions, is seeking a highly motivated Service Delivery Administrator to join our Guadalajara operations.
The ideal candidate will be responsible for ensuring client satisfaction, providing excellent internal and external customer service, and representing clients' needs and goals.
About Sims Metal
We believe our people drive progress. Our company is committed to making real change for tomorrow by driving circular economy initiatives with our clients to improve environmental outcomes and business results.
Key Responsibilities
- Interface with clients to ensure proper receiving, processing, reporting, and invoicing of client materials; resolve related complaints.
- Communicate customers' timelines, special needs, instructions, and requirements to Operations teams.
- Participate in the review of Statements of Work (SOWs), ensuring that SOWs effectively communicate client work instructions to the Operations teams.
- Manage and approve client freight costs and coordinate logistics as required by the client.
- Create and modify orders in the Company's order management system.
- Communicate information to internal/external clients in a timely and professional manner.
- Maintain and execute the recycling portal entries, order maintenance, and batching.
- Provide data and/or reports needed for standard Quarterly Business Reviews (QBRs) with clients.
Requirements
- Associate degree or higher or an equivalent combination of education and experience.
- Two years of experience preferred.
- Strong computer/systems experience and skill, including proficiency with MS Office.
- Fully bilingual in English/Spanish.
Benefits
Government-mandated benefits, pantry voucher, life insurance, medical insurance for major expenses.
Salary Range
$20,000 - $23,000 MEX per month before taxes.
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