Customer Service Operations Coordinator

hace 9 horas


Guadalajara, Jalisco, México Helpware A tiempo completo

About Us

We put people ahead of profits at Helpware. Our vision is to change the way business is done in outsourcing by prioritizing employee satisfaction without compromising quality for clients. This approach leads to high-class service delivery.

What We Do

The Customer Service Operations Coordinator role involves managing schedule and pricing requests from builder customers, ensuring work ticket scheduling and close-out processes are executed daily. They will collaborate with branch office managers, accounting, and estimating departments to maintain smooth operations each day and provide insight into future workloads.

Responsibilities

  • Update work ticket statuses promptly
  • Provide accurate documentation to accounting for billable work
  • Rout non-schedule related inquiries to the appropriate person or department efficiently
  • Update project records in our scheduling software when project documents or purchase orders are submitted
  • Coordinate with Branch Office Managers to ensure the next day's work list and documentation is accurate and in order by the end of the day

Requirements

  • Excellent communication skills
  • Positive attitude with a passion for helping keep branch teams organized and prepared
  • Basis administrative assistant knowledge
  • Familiarity with basic Excel and Word programs and functions
  • Organized and punctual
  • Ability to manage priorities and workflow in a high-volume company environment
  • Read and write in English; bilingualism is an asset

What We Offer

Helpware provides competitive benefits including:

  • Law Benefits (IMSS)
  • 12 Vacation Days after First Year
  • Vacation Bonus (Prima Vacacional)
  • Christmas Bonus (Aguinaldo)
  • Sunday Bonus (Prima Dominical)
  • Food Vouchers
  • Health Insurance
  • Excellence Work Environment
  • Opportunities for Growth
  • On-Staff Psychologist and Nutritionist
  • Convenient Partnerships for Food and More

About Our Client

Our client is a reliable, consistent, and professional residential electrical installation provider covering Texas.



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