Technical Solutions Expert for Google Cloud

hace 7 días


Xico, México Google A tiempo completo

Google is a global leader in cloud computing and is seeking a skilled Technical Solutions Expert to join its team. This role will provide support to customers seamlessly transitioning to the Google Cloud Platform.

About the Job

In this challenging position, you will work with customers to resolve technical issues related to the Google Cloud Platform products. Your expertise will be essential in understanding the root cause of problems and implementing solutions to improve customer satisfaction. You will also collaborate with internal stakeholders, including engineering and sales teams, to ensure seamless deployment and quality production.

Responsibilities
  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
  • Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
Requirements
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 2 years of experience reading or debugging code (e.g., in one or more of the following: Java, C, C++, .NET, Python, Shell, Perl, JavaScript).
  • 2 years of experience in technical support, professional services, software development, or product operations management.
  • Experience in advocating for customer needs.
  • Preferred qualifications: Experience in data analytics, warehousing, ETL development, data science or other Big Data applications.
Benefits

At Google, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Estimated salary range: $120,000 - $180,000 per year. This estimate is based on industry standards and location.



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